Yi-Ting (Tina) Lo Email & Phone Number

Vancouver, British Columbia, Canada

Richmond, British Columbia, Canada

• Displayed a “customer comes first” attitude and ensured that customer loyalty was built and maintained• Resolved customer issues effectively and smoothly with a positive manner• Offered the needed support to other team members to reach team goals• Performed point of sales transactions and merchandising tasks, such as replenishment, processing online orders, price markdowns, fitting room upkeep• Kept current on product and service updates• Ensured store was visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays• Organized products in storage and participated in the physical inventory process• Communicated the needs of store stock to management• Completed daily tasks in all areas of stock, receiving shipment, and related paperwork• Answered phone calls and emails from customers and other retail stores’ staffs

Taichung City, Taiwan

• Taught students of all learning levels and adjusted lecture schedules appropriately• Compiled adequately students’ homework, examination papers, and review papers

Tokyo,Japan

• Served passengers as a check-in counter staff in First-Class, Business-Class, and Economic-Class• Presented as Lounge Receptionist to VIP passengers and customers from different airline companies• Announced flight information at departure lobby and gates• Coordinated between cabin crew, luggage department, and managers• Distributed staffing arrangements in departure gates• Assisted passengers and baggage handling in arrival areas• Translated English, Japanese, and Mandarin between foreign passengers and colleagues• Handled emergency and irregular cases, such as typhoon and snow seasons• Calculated customers’ meals and performed office work for connecting customers’ requests or situations for arrival team

Nagoya, Aichi, Japan

- Ensured all products display and fresh- Handled opening and closing of day duties individually, including account daily revenue and prepare the products-Served customer order and receive the reservation -Provided a clean and comfortable environment -Supported packaging the products-Kept stock area clean and well organized

Administrative Professional Certificate Program

Bachelor'S Degree, Japanese Studies

Business Management