Yitong (Haley) Dong Email and Phone Number

Reviewing, processing and approving residential mortgage/real estate secured and unsecured applications. Asses lending risk and make sure each credit application is with in CIBC risk parameters.

- Worked in a fast-paced environment with excellent customer service skills, enhanced ability to identify customers’ requirements and needs.- Handled cash transactions on daily basis, including cheque issuing, cheque cashing, and online money transfers; - Managed to handle day to day store operations, such as parcel monitoring, label printing, sales promotion and follow up; improved store sales by working as a team.

- Managed sales and customer service issues through emails and phone calls, with professional communication skills.- Experienced in operating on company’s advanced management system to solve day to day business issues; handled online purchase transactions and credit card refund.- Multi-tasking by constantly answering phone inquiries and solving customer service issues efficiently.