Yiwei Lin Email & Phone Number

Singapore

§ Lead a team of 4, manage all online and offline customers registration, scheduling and delivery of lessons.§ Lead a team of 2 in developing the application, manage the user data and formulate business strategies for the other business units.§ Lead a team of 2 in product design and special projects including collaborations with overseas business partners.§ Key Achievements: In the 4 years of leading various teams in the business, we have collectively explored markets, developed products to suit the markets, acquired key collaboration relationships both locally and from abroad. I have managed business challenges as well as resolved critical development project issues which both required strong understanding of the resources, local challenges, market conditions and many other macro and micro aspects of things when it comes to product designs and service policy designs. Work closely with multiple internal and external stakeholders across different parts of organizations to set up and oversee the collaboration and being the key partner relationships manager.

Singapore

§ Lead a team of 8 in providing consultancy and technologysolutions to local banks & SMEs.§ Provided consultancy services in the areas of entrepreneurship, businessprotocols and policies, process improvements and reengineering.§ Project manage IT & Consultancy projects for customizedapplications, SAP Business One projects and ProcessImprovement Projects. § Key Achievements: Delivered projects and services to clients of different verticals. Landed key relationships with clients like UOB KayHian.

Singapore

§ Manage and execute supply distribution for iPad products for APAC regions. Primary portfolio – Greater China, Hong Kong and Taiwan. Secondary portfolio – Singapore and Malaysia. Control and resolve daily discrepancy in production forecast vs actual units built and delivered.§ Operations process improvement projects – participation in Business Process Re-Engineering Team’s projects, providing operational perspective of challenges and possible gaps amongst procedures and departments.§ Appointed as the Supply & Demand Specialist to handle all iPad launches for Greater China, Hong Kong and Taiwan due to the tight deadlines, sensitivity and complexity of these markets.§ Key Achievements: Achieve exceptional results in rare 100% accuracy in multiple new product launches through tight control of processes and close coordination with various counterparts within and out of Apple.Initiated the solution to resolve production issues across Apple, Foxconn and DHL.Collaborated periodically with multiple business units to execute new product launches and resolve inter business units alignment issues.

Singapore

§ Manage institutional client trades for fails and pre-matching, settlements and trade processing.§ Manage and harmonize client processes to continuously achieve world class trade processing and settlements standards.Key Achievements: I was initially hired as a short term contract staff with no extension/conversion possibility. During the contract, my research and studies led me to initiate a process improvement project that resulted in a 75% improvement in our SLA to the institutional clients. The results won great service compliments from our external clients and internal traders. Resultantly, the firm offers an exceptional contract to convert me into a full time staff after multiple appeals by different managers.

Singapore

§ Lead a team of 4 to fulfill daily e-commerce operations fromorder processing to pick & pack, delivery & customer issues.Team includes operations assistant, CSO, warehouse assistantand inventory intern.§ Managed delivery partners’ relationships and billingreconciliation.§ Managed Retail CSO & Online CSO coordination of fulfillingcustomers’ unique requests. Customers see the 2 business units as 1,hence specific arrangements had to be made to ensureinventory from both sides flowed smoothly between theirrecords.§ Successfully reconcile estranged working relationship between Online Operations team and the manager. Recruited CSO and established daily operational SLA for the team and its adjacent departments to fulfill business objectives.

Professional Certification, Lean Sigma Green Belt

Lean Sigma Green Belt - Process design and engineering

Bachelors, Economics & Finance

Diploma, Business, Management, Marketing, And Related Support Services