- As client associate of Japan team, mainly working as a research partner with major management consulting firm and investment institutions globally to provide professional consultation service.- Take the lead on client engagement, driving relationships and being responsible for project execution. Run requests as they are received and ensure tight deadlines and quality standards are met; Also build relationships with industry experts by delivering a high-end customer experience throughout- Intensive cross-team and cross-office team work, including seven global offices; Strong communication and coordination skills; Execute multi-projects, connect with clients, experts, and team members at the same time on a daily basis, with high flexibility; regardless of multiple time difference;- Understand client needs quickly; working in fast-paced for research projects in various industries, and provide clients with comprehensive service support; Quick problem solving under high pressure for clients’ request and interview, such as short notice rescheduling, etc.

- Part-time job at the Japan National Tourism Organization-authorizedinformation center specifically for foreign visitors.- Issuing travel passes, coupons and train tickets, and providing touristinformation in Chinese, English and Japanese.

- Two-month internship in position of the customer service department of the Chinese largest life insurance company which is one of the Fortune 500.- Assisted with and transmitted the issues from the headquarters to extended branches of the company and finished tasks and requests from various executives.- Became familiar with the operations of big company and duties of customer service.