Yi Xiang Email & Phone Number

Responsible for handling new business account activities including rating/pricing, adjusting quotes, and issuing policies synthesizing multiple sources of information to make sound decisions. • Exceed productivity and quality expectations per business unit standards as a top performer on the team. • Lead or participate in projects/initiatives to improve the effectiveness and accuracy of the existing workflows.• Support and collaborate with different business partners to offer… Show more Responsible for handling new business account activities including rating/pricing, adjusting quotes, and issuing policies synthesizing multiple sources of information to make sound decisions. • Exceed productivity and quality expectations per business unit standards as a top performer on the team. • Lead or participate in projects/initiatives to improve the effectiveness and accuracy of the existing workflows.• Support and collaborate with different business partners to offer recommendations to anticipated issues to enhance user experiences and improve processes. • Provide SME knowledge to peers, and contribute to the adoption of new tools and processes. • Build business awareness by embracing changes, leading transitions, and leveraging differences. Show less

China

- Process Improvement - Established and applied standard operating procedures to the company's operation, production, recruiting, training, and evaluation. - Marketing - Tracked, researched, and analyzed sales and customer trends in order to increase sales, and led product innovations. Established social media presence and created a digital media promotion plan: the store has become one of the popular places in the city on social media sites. - Customer Service - Exceptionally… Show more - Process Improvement - Established and applied standard operating procedures to the company's operation, production, recruiting, training, and evaluation. - Marketing - Tracked, researched, and analyzed sales and customer trends in order to increase sales, and led product innovations. Established social media presence and created a digital media promotion plan: the store has become one of the popular places in the city on social media sites. - Customer Service - Exceptionally established and maintained relationships with customers, vendors, local communities, and government agencies. Show less

• Worked with all types of small business owners to review their commercial insurance needs, identified and developed thorough understandings of their operations and exposures to advise appropriate insurance and risk management solutions. • Negotiated with underwriters to provide quotes to new and renewal customers. • Managed the insurance policy lifecycle, and provided exceptional customer services to policyholders, including processing endorsements, collecting premiums, issuing… Show more • Worked with all types of small business owners to review their commercial insurance needs, identified and developed thorough understandings of their operations and exposures to advise appropriate insurance and risk management solutions. • Negotiated with underwriters to provide quotes to new and renewal customers. • Managed the insurance policy lifecycle, and provided exceptional customer services to policyholders, including processing endorsements, collecting premiums, issuing Certificates/Evidence of Insurance, and processing cancellations and renewals. Retained at least 90% of renewal clients. • Helped customers with claim management, including filing claims, facilitating communications with claim adjusters, and monitoring progress. • Coached and trained new hires. Show less

- Mediated for small claims at Los Angeles County Superior Court. Handled small claims and domestic violence cases. - Facilitated communications and negotiations between disputing parties by providing guidance and encouragement.- Worked collaboratively with the parties to find creative ways to reach mutual agreements. - Managed sensitive and confidential information. - Maintained accurate and thorough records of cases and produce reports to CCR. - Provided education and… Show more - Mediated for small claims at Los Angeles County Superior Court. Handled small claims and domestic violence cases. - Facilitated communications and negotiations between disputing parties by providing guidance and encouragement.- Worked collaboratively with the parties to find creative ways to reach mutual agreements. - Managed sensitive and confidential information. - Maintained accurate and thorough records of cases and produce reports to CCR. - Provided education and knowledge about mediation services to the general public. Show less

• Marketed various programs to different audiences in China, and served as a contact and resourceperson for prospective program attendees. Strived to expand the market and develop more businesses in China. - Recruited 15 students for the Students Innovation and Entrepreneurship Development Program. - Established new relationships with two Universities in China to sign a memorandum of understanding. - Recruited 3 international training delegation groups. - Arranged 3… Show more • Marketed various programs to different audiences in China, and served as a contact and resourceperson for prospective program attendees. Strived to expand the market and develop more businesses in China. - Recruited 15 students for the Students Innovation and Entrepreneurship Development Program. - Established new relationships with two Universities in China to sign a memorandum of understanding. - Recruited 3 international training delegation groups. - Arranged 3 international visiting delegation trips. • Designed, developed and revised marketing materials for different programs. • Led and managed short-term International students programs.- More than 250 students for the International Students Innovation and Entrepreneurship Development Program.- In charge of the application process and daily operations for Aviation Hospitality Program.• Scheduled and provided training to student assistants.• Planned and organized the first annual Lunar New Year Celebration and Talent Night at Cal Poly Pomona for over 300 guests. Show less

- Led activities for short-term programs for international students. - Assisted with accommodating and attended to individual needs for international professional training delegations from China. - Interpreted oral lectures and written documents. - Performed general administrative support duties.

Shanghai

Master'S Degree, Dispute Resolution

Activities and Societies: Member of Southern California Mediation Association. Courses and Topics: Employment Dispute Mediation, Mediation.

Graduate Certificate, Business Law

Graduate Certificate, Alternative Dispute Resolution

Bachelor Of Arts (B.A.), Business Administration (Marketing)

Activities and Societies: President of CSUF Chinese Students and Scholars Association Courses: Marketing Research Methods, Consumer.