Yiying Chen Email & Phone Number

Suzhou, Cn

中国 广东省 光明区

中国 广东 深圳市

Shenzhen, Guangdong, China

• Responsible for the process and IT construction of MGI including strategy analysis, plan and execution, enterprise architecture and blueprint design, process management system and transformation system construction and operation, key process design and optimize, data standardization, related core IT applications ( ERP&PLM&CRM&WMS&MES&OA, etc) with all reliable resource in transformation program in order to speed up the operation efficiency with lower cost and keep key business activity comply with laws so as to crate and keep a stable and relative healthy business status for the company. Process BMM has been raised from 0.5 to 2.0. • Responsible for IT project management and vendor management. • Responsible for ITSM construction and management for global business team based on ITIL.• Responsible for BA for different business domains and digital operation management with BI methodology and tools based on business operation data and provide related optimize suggestions.• Responsible for basic network/application/data/business architecture construction and optimize of MGI. • Foster professional skills and capability of team.

Shenzhen, Guangdong, China

1. Follow-up clues and opportunities, the preparation of advisory proposals, negotiation contracts and delivery services, clue conversion contract success rate within 3 months is more than 20%;2. Successful interviews, the program proposal for the following projects and participate in the bidding, including KPMG, PwC, IBM, and Hejun etc.:1) Tai* energy flow management system construction project;2) Jin* Technology Group process management system construction project;3) China ** Service Group Business & Financial Management Process System Optimization Project;4) CYTS project management standardization project;5) * Group's existing risk assessment and risk control organization design project;6) Shenzhen * Management Center internal management system research project;7) *Network Technology LTC process system construction project;8) He* Intelligent Control supply system construction project;9) Z* Technology LTC process evaluation project;10) Dan* Group to customer-centric process system construction project.

Shenzhen

• Responsible for basic process and quality training material development and executing training (eg, IPD & MTL)• Responsible for MKT wine industry pilot consult by providing professional suggestions.• Responsible for a strategy new project called Intelligent Logistics ‘s sow edit and negotiation with Huawei.• Responsible for a total analysis and report for CXO’s views to process construction. And help to do lots of communication between departments.• Responsible for three important quality issues’ backtracking and provide reasonable solutions to avoid defection.• Help to foster new staff of team.

Peru-Lima

1. Lead in Peru Huawei subsidiary (2015 revenues of more than 400MUSD referring to 3 business fields) overall business architecture and the localization process (including pre-sale, sale, finance & Administration & HR) planning, construction, implementation and verification and combination of regulating the operation, establish and execute the subsidiary internal incentive mechanism, set internal control index into sales / delivery project process KPI based on the view of customer and break them down into the business executives and process owner of PBC by strategy decoding, through customized publicity and training, strengthening process control and its environmental; 2. Guide supervisor output their business risk map, found that flaw or change in process which need design or implementation optimization, through appropriate quality method and make clear its problem root cause and proper solution, the standard of closure and management process of the internal control mechanism of the operation; 3. Guide process owners through the data analysis method to find the problem of business by PR (pre-active review) and SACA, timely detect and respond to high risk, to restore the loss or eliminate exposure.

Shenzhen, Guangdong, China

Leading the establishment of the new company business department (Enterprise BG) 4 core transformation projects and high-level advisory management, proficient in transformation project PMPOC process, has led the channel relationship management (PRM) process rules and it application design, testing and pilot implementation of, PSS (channels & Sales & Service) for enterprise customers selling short, medium and long-term strategies and rules of the formulation and the implementation of the pilot, after-sales delivery rules and it and customer satisfaction management SD&ITR bearing application design and operation instruction of the output and the implementation of the pilot, for the field of MKT MTL overall business and overall process design package output, the above project are one-time going through PDCP and obtain president Award.

Shenzhen, Guangdong, China

Leading Huawei research and development projects in the group of IPD and CCMI process guidance and performance management, access to the SPDT best service award.

Shenzhen, Guangdong, China

1 Responsible for the sales and service team's performance and customer satisfaction, the daily team building management; 2 Responsible for handling major customer complaints and routine inspection and routine inspection service quality and continuous improvement closed loop; 3 Responsible for the global business of all kinds of marketing programs in Shenzhen E channels on line (including the website, IVR, APP, etc.) and operations of Quan Qiutong Brand, to participate in the procurement and design of ERP; 4 Responsible extract data analysis of the operating condition and the output the business monthly and semi annual report to the supervisor . Achievements:1 As a team leader, lead 20 team members opertation and improve programe of whole team from bottom 1 to the top 3 in 1 year, customer satisfaction maintained more than 90%, and won the Excellence Award for improvement; 2 Successful on-line cross sales model and all kinds of E channels of marketing, to achieve the goal of self management with a breakthrough rate of 80%, effectively improve the efficiency of enterprise management. Project Experience:1.Chief responsible IVR and website E channel marketing planning, ERP system construction;2.Project assistant in cross sales innovation.

Certification, Business Analysis

Master Of Business Administration - Mba, Digital Operation & Mkt

Bachelor'S Degree, Traffic, Customs, And Transportation Clerk/Technician, A

Activities and Societies: Innovation TeamTo build a intelligent traffic system by electronic science.