Manage the Customer Success Team to ensure that each customer success manager can succeedBuild strong relationships with platform users and decision makersManage the team to conduct periodic customer health-checks and review customer health scores with an emphasis on customers’ successDrive the team towards key performance metricsIdentify customer needs and collaborate with accounts and other internal teams to ensure customer success with special emphasis on loyalty, contract renewal, upsellingHire, train, coach, and develop a team of customer success managersMonitor and identify adoption, maturity, and growth trends for the team and customers to inform customer and business strategyProvide operational oversight of the team to deliver on targets and KPIsPrioritise where we invest our resources and efforts with customersPartner with the Sales organisation to engage in pre-sales activities for high value opportunities

Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts, moderate complexity and mid-size revenue customer portfolio Build, maintain and execute on account plans for each assigned account Develop strong relationships with all key decision makers and influencers across channels, from e-commerce to in-store operations teamsIdentify, develop, and recognize new opportunities for expanding Customers' business volumeUncover and mitigate any risk that threatens Customers' growth, satisfaction, or renewal; conceive and execute risk mitigation plansOwn all primary Customer communication and resolve escalations with autonomy related to the services provided by PlatformDemonstrated experience in identifying and mapping the customer org structure with ability to bridge turnover at any level of the organizationCollaborate effectively with the Sales organization to close incremental revenue and secure long-term renewalsEnsure ongoing adoption by the customers' website(s) of the continuously innovating Commerce Cloud feature setCollaborate with customer's implementation partner to achieve overall satisfaction with the solutionBuild a solid base of referenceable customer contacts within your assigned portfolio

Making business development 1:1 meetingsOrganizing and participating sector eventCreating digital marketing strategy for costumersMaking outbound sales callsPromoting all Google Adwords and the other related productsOptimizing current spending clients’ accounts to increase convertion rates for performance campaignsGenerating, qualify leads and pipeline management

Commercial territory activities,Building professional relationships with points of sale,Implementing marketing business plans and reach the highest level of market share and product diversity,Performing essential market analysis and create a solution in line with these analysis,Coordination and controling distribution and mercandising,Supporting the team work to achieve business objectives

Traking orders via ABS System,Supporting sales team, pursuing all sales operations throughout process,Monthly sales report,Procuring catalogue, insert and flyer for the dealers

Consumer engagemet and market research among students in campus,Following student trends of as well as other fast moving consumer goods, particualry cigarettes, music, fashion and HoReCa in campus,Market research and make them feedback to the firm,Coaching other trainees, to ensure communication and informing of the events and the other activities,Field sales one to one ,contact with small tradesmans and insight the tricks and particulers,Organizing events that promoted the brands in legal aged meeting points,WOM