John Danquah-Boateng Email and Phone Number
As a Software Developer, I have gained a deep understanding of the industry and an eye for detail. I am always looking for ways to improve the quality of my work while remaining open to exploring new ideas and technologies. My background in Technical/Production Support Engineering has equipped me with a unique set of skills, allowing me to approach problem-solving in a logical and systematic manner.Currently, I work in a team dedicated to developing and enhancing a creator-friendly white-label platform that empowers course creators to easily host and manage their online courses. Our goal is to simplify the course creation process for instructors, making it more accessible and efficient. I am also a part of the A2SV (Africa to Silicon Valley) community which has been a transformative experience. A2SV has provided me with access to world-class training in algorithms, data structures, and software engineering best practices, which has sharpened my technical abilities.I am excited to connect with you and discuss how I can utilize my expertise to help you achieve your goals
Hues Apply
View- Website:
- huesapply.com
- Employees:
- 16
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Lead Ai EngineerHues ApplyAccra, Greater Accra Region, Gh
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Full Stack EngineerOnlinecoursehost.Com Nov 2022 - PresentBrussels, Belgium |At OCH, I’m a Full-stack Software Developer working on making our platform the best it can be for course creators. My job is all about enhancing and building features that make it easier for instructors to create and manage their online courses.I get to dive into both frontend and backend development, which means I’m involved in everything from designing intuitive interfaces to optimizing the technical infrastructure behind the scenes. My goal is to help educators deliver exceptional learning experiences, and I’m passionate about giving my all to make that happen. -
Support EngineerAlpaca Aug 2021 - Jul 2022San Mateo, United States |- Maintained a 95% customer satisfaction rating, exceeding the company average by 9%, through exceptional support for developers and traders using our trading APIs.- Provided expert technical assistance on APIs, helping developers and algorithmic traders optimize their applications and resolve issues with a 99.9% success rate.- Efficiently managed and resolved over 60 support tickets and requests each week via Zendesk, Slack, and our community forum, ensuring swift and effective solutions.- Achieved 100% customer satisfaction by implementing tailored strategies to address technical issues promptly, enhancing the overall user experience with our APIs. -
Customer Support ManagerInfoview Data Solutions Limited Aug 2017 - Aug 2021Accra, Ghana | Remote- Crafted and refined staff schedules to handle a 20% increase in workloads, ensuring our team was always prepared.- Created and rolled out stored procedures and systems that automated 30% of our support tasks, cutting down on repetitive work and boosting efficiency.- Maintained strict security standards, which led to a 15% drop in security incidents and helped protect sensitive data.- Reviewed over 500 customer interactions and gathered feedback, which helped improve service delivery by 25% through targeted enhancements.- Successfully escalated 95% of unresolved customer issues to the right departments, ensuring thorough follow-up and resolution.- Advocated for customers within the company and suggested process changes that improved key service metrics by 10%.- Enhanced team performance by keeping a close eye on individual contributions and providing support, leading to a 20% boost in overall productivity. -
It Customer SupportInfoview Data Solutions Jan 2016 - Jul 2017Accra, Ghana | Remote- Handled over 60 technical support tickets weekly, achieving an 85% first-call resolution rate.- Delivered tailored support through live chat, email, and telephone, ensuring clear and effective communication.- Worked closely with staff, users, and management to define and refine requirements for new systems and modifications.- Provided in-depth explanations of product features and technical capabilities, including onsite training sessions, to enhance user understanding.- Maintained rigorous security protocols, leading to a reduction in data breaches and ensuring the protection of sensitive customer and company information.- Analyzed customer interactions and gathered feedback, which drove targeted improvements and enhanced service quality.
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Head Of Information TechnologyAbraham Lincoln Memorial School Sep 2011 - Jul 2015Kumasi, Ashanti Region, Ghana
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Transmission EngineerVodafone Ghana Sep 2009 - Aug 2010Koforidua, Eastern, Ghana- Used service manuals to interpret information from scanners and test analyzers.- Observed transmitter readings and maintained data logs.- Installed broadcast equipment and addressed functionality issues.
John Danquah-Boateng Education Details
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3.64/4 Cgpa -
3.61/5 Cgpa -
A2SvComputer Software Engineering
Frequently Asked Questions about John Danquah-Boateng
What company does John Danquah-Boateng work for?
John Danquah-Boateng works for Hues Apply
What is John Danquah-Boateng's role at the current company?
John Danquah-Boateng's current role is Lead AI Engineer.
What schools did John Danquah-Boateng attend?
John Danquah-Boateng attended University Of Education, Kumasi Technical University, A2sv.
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