• Conducted outbound calls to gain new customers for telecommunication products.• Studied products, services, and customer service processes in preparation for customer inquiries.• Offered excellent customer experience to customers on the phone and in person.• Gathered feedback from customers on products.• Described products to customers and accurately explained the payment plan for each smartphone.• Shared reports on a daily basis.Hard Numbers:• Conducted an average of 50 outbound calls per day to gain new customers.• Maintained a 90% customer satisfaction rating based on feedback gathered from customers.• Shared daily reports with management summarizing the performance of the customer service team.

. Achieved business growth by selling banking products and services.. Actively participated in sales activities to acquire business.. Provided excellent customer experience on different channels.. Shared daily business acquisition reports.. Gathered customer feedback on bank products and services for improvement.Hard numbers:. Achieved a 10% increase in sales of banking products and services within the first three months of employment.. Successfully acquired 50 new clients within the first six months of employment.. Received a 95% customer satisfaction rating based on customer feedback surveys.

. Configured and deployed new and refurbished workstations, laptops, and peripheral equipment.. Installed and maintained printers and copiers and managed toner requests.. Set up and supported audio-visual equipment for presentations and training on and off-site.. Monitored the network to ensure network functionality and availability to all system users.. Installed and maintained cabled, wireless, and other network infrastructure.. Administered access rights for all users in the office.. Ensured computers were set up prior to new hire start dates and any related moves.. Setup new user accounts, email accounts, and reset passwords.Hard numbers:. Reduced computer-related downtime by 30% through proactive maintenance and upgrades.. Setup and deployed 100 new workstations and laptops during the first six months of employment.. Implemented a new system for managing printer and copier toner requests, reducing response time by 50%.

. Entered numerical data into databases in a timely and accurate manner.. Created and maintained databases for specific department needs.. Reviewed and updated client correspondence files and scheduling database.. Produced daily reports using advanced Excel spreadsheet functions.. Reviewed bank records for completeness and filed records in alphabetic and numeric order.. Archived and retrieved records.. Sorted and destroyed old records.Hard numbers:. Increased data entry accuracy by 25% through implementation of new data validation processes.. Streamlined database management processes, reducing data entry time by 15%.. Maintained accurate records for over 10,000 clients.

. Installed and maintained company computer systems and networks.. Performed upgrades and installed updates.. Assisted office staff with computer application questions.. Assisted staff with anti-virus program installations and virus removals.. Installed Windows, Office, SAP programs, and configured email.. Installed, repaired, and maintained telephone extension lines from a PABX.. Ensured proper installation of cables, operating systems, and software.. Trained users in the proper use of hardware or software.. Escalated unresolved issues to the appropriate level.. Set up desktops, laptops, and all types of mobile devices.Hard numbers:. We completed the installation of a new network for a remote office location, reducing response time by 50%.. Provided technical support for over 50 users, with a 90% issue resolution rate.. Conducted training sessions for 20 new hires on the proper use of software and hardware

. Performed routine inspection, testing, and repair of smart phones and other mobile devices.. Diagnosed defective phones and identified the root cause of the problem.. Removed and replaced screens and repaired damage caused by contact with water, heat, and light.. Accurately documented repairs and parts information on repair tracking documents.. Monitored parts inventories and informed management of status.. Dismantled old electronic devices for OEM parts.. Kept the work area clean and sterile.. Performed other duties as required by management.Hard Numbers:. Refurbished and repaired an average of 20 mobile devices per day.. Maintained a 95% accuracy rate in documenting repairs and parts information on repair tracking documents.. Reduced the number of parts inventory discrepancies by 50% through regular monitoring and reporting to management.. Achieved a 90% customer satisfaction rate through high-quality repairs and refurbishment of mobile phones.

. Studied products, services, and customer service processes to prepare for customer inquiries.. Calculated prices for medication and charges per month for different healthcare plans.. Responded to customer inquiries by gathering and researching information, verifying customer understanding of information and answer, and forwarding information.. Ensured customer service levels were met or exceeded.. Proposed and helped execute new approaches and procedures to drive continual improvements in the efficiency and effectiveness of the department.. Completed call logs and reports as needed.. Described products to customers and accurately explain in detail the contents of each healthcare plan.. Helped drive sales goals and achieve monthly quotas.. Referred unresolved customer grievances to designated departments for further investigation.Hard Numbers:. Responded to an average of 50 customer inquiries per day.. Maintained a 95% accuracy rate in calculating prices for medication and charges per month for different healthcare plans.. Achieved a 90% customer satisfaction rate through effective communication and resolution of customer inquiries.. Increased monthly sales quotas by 20% through proactive selling and cross-selling of healthcare plans.