Director Of It Services And Change Control
Current• Lead strategic planning processes and development in deploying user friendly services, and ensure alignment with broader IT strategic objectives• Develop and execute tactical planning for Service Desk within ITIL 4 framework to ensure excellent end user support• Develop, implement and manage the IT department change control framework within ITIL 4 standard• Deliver end user services, systems, tools, and support based on industry best practices• Work in partnership with other IT Managers on strategic initiatives to continuously improve policies, standards and procedures by anticipating issues and sharing knowledge.• Direct and manage IT plans, schedules, policies and programs, according to established goals and objectives• Provide direction and leadership while overseeing the Service Desk, to contribute at creating a world class IT department• Evaluates vendor proposals and negotiate terms, holds vendors accountable for delivery and SLA terms • Ensures that functional area under their direct control is staffed and trained appropriately to meet department and business needs• Establishes goals and objectives for areas of responsibility that are in alignment with department, division and corporate strategic objectives and develops action plans to attain these goals and objectives• Develop and execute operational and capital budgets for the IT Services division• Supervises the daily activities of employees, provides performance feedback both formally and informally• Develops standards for applicable technologies and assist in applying and enforcing those standards across the entire enterprise
