Youssef Karami Email & Phone Number

Northampton, Massachusetts, United States

Bristol, CT

• Provide Customer Service for end-user IT needs throughout the organization (local and remote)
• Organizes and control all computer operation activities including documentation
• Responsible for the installation and maintenance of the company’s IT assets
• Responsible for the maintenance of the telephone and voicemail systems.
• Support end-user computing devices including desktops, laptops, printers, and mobility devices
• Troubleshoot and resolve day-to-day personal computer issues

Suffield, Connecticut

Manage LAN/WAN infrastructure, Dell EqualLogicSAN, HP Procurve switches and HP Proliant servers. Maintain server software and applications. Deployed a monitoring system for the whole IT Infrastructure in the district. Deployed and manage Google Apps for Education used by faculty and students for email and cloud-based storage.Deployed and manage PaperCut as.

New Yorks, NY

Maintaining VoIP phone systems (FreePBX/Elastix)Implemented QueueMetrics for VoIP reportingTracking and monitoring phone calls in the call centerCreating and updating Daily, Weekly and monthly phone system reportsImplemented a ticketing System (Zendesk)Managing the helpdesk department (phone calls/emails) from all satellite officesHelping clients with.

Greater New York City Area

Imaged and prepped more than 2500 laptops in 4 weeks.Participate in some site surveys for the DoE to deploy more than 18 000 laptops.Tracking and managing computers using Absolute Manage software.Configuration of Cisco Router, Switches and AP and Wireless printers for the DoE non-public schools in NYC.Performed Second level helpdesk for the non-public.

Performed high-level IT functions for small to medium sized concerns.Installation of Windows 2003/2008 Server on Dell PowerEdge hardware, configuring all parameters and verifying their proper operation and configuration.Installation Of GNU/Linux Ubuntu on a Workstation used for emails consultation and Web surfing.Configuration of Cisco Router, Switches and.

Management of e-mails and phone calls of HP CustomersGiving solution for HP customers issuesTesting new HP product (Notebooks, Netbooks, Smart Servers)For more info about Sitel Morocco, please click-here.

Troubleshooting the check scannersInstallation and setup new computers, printersManage the company network and troubleshoot any issue can happenMaintain the security camerasFor more info about Sagma Morocco, please click-here.