Youssef Karami Email & Phone Number

Northampton, Massachusetts, United States

Bristol, Ct

• Provide Customer Service for end-user IT needs throughout the organization (local and remote)• Organizes and control all computer operation activities including documentation• Responsible for the installation and maintenance of the company’s IT assets• Responsible for the maintenance of the telephone and voicemail systems.• Support end-user computing devices including desktops, laptops, printers, and mobility devices• Troubleshoot and resolve day-to-day personal computer issues• Provide JDE tier 1 user assistance and user set-up• Provide for daily backup and emergency restoration of network disk drives• Perform software patching in coordination with Corporate based resources• Participate in the development of computer applications training• Database and application development and maintenance• Work closely with the security officer to meet audit and compliance requirements• Assist with user network administration tasks

Suffield, Connecticut

Manage LAN/WAN infrastructure, Dell EqualLogicSAN, HP Procurve switches and HP Proliant servers. Maintain server software and applications. Deployed a monitoring system for the whole IT Infrastructure in the district. Deployed and manage Google Apps for Education used by faculty and students for email and cloud-based storage.Deployed and manage PaperCut as a printing monitoring solution for the whole districtDeployed and manage a Zabbix as a host monitoring system Administrator of Sophos Anti-virus, WSUS and M86/iBoss internet content Filter.Manage public DNS changes.Deployed and manage wireless solution for district-wide access used to connect district issued laptops and iPads as well as BYOD devices, using Aerohive access points.Apple VPP facilitatorManage new iPads and applications.Manage SonicWALL changes and maintenance, VPN access and NAT requests.Spec out, build and deploy new servers as needed.Train /assist desktop staff with level 1 through 3 issues.Work directly with Director of Technology on the procurement of hardware and software.Coordinate with software vendors to resolve any update/functionality issues.

New Yorks, Ny

Maintaining VoIP phone systems (FreePBX/Elastix)Implemented QueueMetrics for VoIP reportingTracking and monitoring phone calls in the call centerCreating and updating Daily, Weekly and monthly phone system reportsImplemented a ticketing System (Zendesk)Managing the helpdesk department (phone calls/emails) from all satellite officesHelping clients with their web system portalAssisting employees with the EMR software (Office Practicum)Maintaining EMR database backupUpdating IT inventory Maintaining tribecapediatrics.com and pregnancyandparenting.comImproving the SEO scores for all company’s websiteImplemented a booking software (Bookeo) for parenting classesSetting up the network for all offices and wiring Ethernet cablesBuying and setting up all equipment for new officesInstalling security cameras in all satellite offices (Ubiquiti)

Greater New York City Area

Imaged and prepped more than 2500 laptops in 4 weeks.Participate in some site surveys for the DoE to deploy more than 18 000 laptops.Tracking and managing computers using Absolute Manage software.Configuration of Cisco Router, Switches and AP and Wireless printers for the DoE non-public schools in NYC.Performed Second level helpdesk for the non-public schools in NYC.Manage a team of field technicians to deploy laptops for more than 200 non-public schools

Performed high-level IT functions for small to medium sized concerns.Installation of Windows 2003/2008 Server on Dell PowerEdge hardware, configuring all parameters and verifying their proper operation and configuration.Installation Of GNU/Linux Ubuntu on a Workstation used for emails consultation and Web surfing.Configuration of Cisco Router, Switches and AP Deployed Securence application for a backup system on Windows Server 2003/2008 and Workstations XP/Vista/7Troubleshooting EasyDental Software used by dentists office.

Management of e-mails and phone calls of HP CustomersGiving solution for HP customers issuesTesting new HP product (Notebooks, Netbooks, Smart Servers)For more info about Sitel Morocco, please click-here.

Troubleshooting the check scannersInstallation and setup new computers, printersManage the company network and troubleshoot any issue can happenMaintain the security camerasFor more info about Sagma Morocco, please click-here.