Yaroslav Karulin Email & Phone Number

Stockholm, Stockholm County, Se

Sinch facilitates conversational text-based communication between businesses and consumers enabling dozens of millions of conversations on a monthly basis.• Initiated and led the introduction and use of product analytics for customer base analysis. Used the result to prove the need for strategic decisions in selecting a target group.• Identified the duplicate product development and drove the decision to close it.• Established the communication process with the support organization providing an additional feedback loop towards the product organization.

Espoo, Fi

Zervant provides a cloud-based invoicing solution for European microentrepreneurs serving dozens of thousands of users across Europe. Acquired by Ageras Group in 2021.• Defined, selected a partner, developed, and launched a new product built on EU-wide open banking solution.• Planned and executed pricing updates driving revenue growth. This growth was one of the key enablers for the successful exit of venture investors.• Executed the website renewal project: investment decision, vendor selection, development, and launch. The new website launch let the marketing team improve the customer acquisition funnel.

Helsinki, Fi

Qvantel provides a cloud-based Business Support System (BSS) for telecom operators.• Led the transformation of the custom-built SaaS CRM solution into the product.• Enabled the sale of the product to multiple big customers over several continents, including the completion of a number of deals with multinational telecom operators.

Helsinki, Finland, Fi

Responsible for the IT Services digital channel’s strategy definition and implementation • Defined the business requirements and led the implementation, delivery, and the pilot launch of the new digital omnichannel solution for 30K users• Established an operations of the design team, enabling the redesign of the portal following the management’s request while maintaining the original launch schedule of the new solution• Executed the decommissioning of two custom solutions, reducing the number of portals in support by 50%• Initiated the automation of standard processes by analyzing the workload of the operational team, reducing the volume of the workload by 50%

Madrid, Es

Responsible for the strategy definition of the transition to the new generation of the e-Commerce suite.• Enabled the planning for the €2M+ budget of the transition project by gathering constraints from different stakeholders both from inside and outside of the company and building the model for the transition process• Supported the transition by conducting presentations to customers

Madrid, Es

Responsible for the strategic planning for the payments processing inside the e-Commerce suite for airlines. Managed the annual budget of ~€1M.• Defined requirements and drove the implementation of the new payment methods to be used in Latin America, increasing the availability of the airline tickets• Led the preparation for the security audit by compiling and presenting the information on the latest product developments; as the result, the product bringing >€20M in revenues received a certificate of the PCI-DSS compliance• Initiated the automation process saving up to 20% of the product manager's time and increasing the speed and reliability of the communication to the customers by developing a prototype for the process automation script and proving the concept of automated communication

Compulsory military service in the Finnish military forces.Achieved second best score on the final signaler’s test. Received award - only non-Finn in batch to do so.

Santa Clara, Ca, Us

Responsible for analysis and implementation of the industry standards; optimization of the clients’ software for the company’s mobile platforms; general software development and maintenance• Increased the reliability of internal process affecting several projects by spotting vulnerable link and implementing abackup system preventing a benchmarking data loss• Gathered, compiled and analyzed results on the compliance tests for the software used by mobile devices of Samsung, Motorola, LG and other manufacturers• Within tight schedule and high quality requirements, successfully finalized and delivered the software product with team of three engineers• Realizing the hiring needs of the company, expanded candidate pool by pushing the participation in graduate jobs fairs outside of local Finnish market (e.g in Saint Petersburg), increased application numbers in two regional offices• Employees Deputy Representative

Finnish computer graphics technology company. Acquired by NVIDIA (2006).Responsible for development and maintenance of mobile graphics libraries; customer support.• Successfully finalized and delivered software product to a South Korean portable device manufacturer• Improved an internal process by refactoring existing benchmarking tool used by 20 company engineers

Joensuu, Fi

Provider of geographic information systems for natural resources management.Responsible for development and maintenance of the company’s mobile application, customer support.• Boosted the application’s performance by around 20% by analyzing the architecture and eliminating bottlenecks• Increased client’s satisfaction level through analyzing working process and introducing changes in the user interface

Mba, Strategy

Mba Exchange Program, Business Administration And Management, General

Master Of Science, Computer Science

Master Of Science, Mathematics, Computer Science

Education record