Youngkwang Daniel Shin Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

• In charge of training new hires & providing mentorship during probationary periods
• Streamlined standard operating procedures & created detail-oriented checklists to avoid discrepancies
• Coordinated with housekeeping & other departments to ensure seamless room turnover

Weehawken, New Jersey, United States

• In charge of training new front desk employees & supervising their performances
• Well-versed with Sheraton’s Galaxy LightSpeed PMS & up-to-date on Marriott Learning courses
• Implemented procedures to streamline tasks & facilitate fluid communications between departments
• Assigned with creating daily rooming lists & other documents for groups & airlines

Incheon, South Korea

• Mentored 28 to 32 students through intense 3-month English programs
• Students were consistently ranked top on the Academy’s weekly performance review
• Communicated with parents on a weekly basis & resolved their complaints
• Provided training for incoming teachers & assisted the Academy with recruitment

Seoul, South Korea

• Contributed to the grand opening of Citadines’ 2nd location in South Korea
• Streamlined night audit procedure & reduced frequency of office supplies repurchases
• Translated Korean documents into English that were adopted for internal & external use
• Trained in Protel PMS & other aspects of hotel operations

New York City Metropolitan Area

• Created personal guest experiences within a high-volume hospitality environment
• Utilized Marriott’s FOSSE PMS to retrieve information on hotel operation
• Corresponded with clients to increase sales & promote Marriott’s diverse offerings
• Employed auditing principles to process corporate accounts & guest invoices

Teaneck & Paramus

• Delivered quick & friendly service to students and other community members
• Managed the closing process of the store & supply area

Short Hills, NJ

• Managed food and beverage operation & created weekly schedules for 5 employees
• Trained staff to provide quality service & supervised daily cleaning procedures
• Handled finances & planned weekly budget for food, labor, and other expenses

Jung-gu, Incheon, Korea

• Successfully completed R.O.K. Army’s active combat & annual reserve training
• Provided security & bridged communications between faculties and residents
• Updated security database & assisted with events and administrative details

Hackensack, New Jersey

Answered student inquiries; Helped promote program in neighboring communities; Monitored students' performances throughout the academic year; Mediated concerns between the students and the university

Hackensack, New Jersey

In charge of cataloging and categorizing books and other research papers; Organized New Jersey law manuals for student use; Provided security in times of heavy library traffics

Bachelor'S Degree, Hospitality & Tourism Management, 3.90 Gpa

Took a leave of absence from 2011 to 2013 for mandatory military service in South Korea.

High School Diploma, 3.27 Gpa