Yusika Intan I. Email & Phone Number

Indonesia

Jakarta, Indonesia

Jakarta, Indonesia

Jakarta, Indonesia

Managing B2B and B2C clients for international certification programs, including Microsoft, Adobe, Autodesk, IT Specialist, and other leading platforms. Skilled in client onboarding, scheduling, exam supervision, and ensuring compliance with operational standards. Dedicated to achieving Operations Excellence and exceeding Customer Satisfaction targets. Proficient in managing daily operations, facilitating smooth exam processes, and maintaining positive relationships with clients and partners.

- Planned and executed engagement events to enhance user participation and engagement.- Maintained open communication with users, addressed concerns, and offered support as required.- Utilized feedback data to generate reports and drive continuous program improvement.- Reached the target of program users up to 97%.

- Successfully managed and oversaw the needs of approximately 400 students and parents, ensuring their satisfaction and success in all aspects of their educational journey.- Expertly provided end-to-end customer support and satisfaction in a learning environment, including onboarding, learning support, consultation, and offboarding. Acted as the voice of the customer and gathered valuable feedback to drive improvements, suggestions, and initiatives that aligned with business goals.-… Show more - Successfully managed and oversaw the needs of approximately 400 students and parents, ensuring their satisfaction and success in all aspects of their educational journey.- Expertly provided end-to-end customer support and satisfaction in a learning environment, including onboarding, learning support, consultation, and offboarding. Acted as the voice of the customer and gathered valuable feedback to drive improvements, suggestions, and initiatives that aligned with business goals.- Achieved a high QA score average of 97.61% through active engagement in seeking out updates and information, resulting in accurate handling of issues and timely, accurate communication to users in accordance with established policies and procedures.- Achieved consistently high CSAT scores by building strong communication and relationships with students and parents, and critically evaluating information to ensure customer satisfaction. Demonstrated a customer-focused mindset, carefully considering the impact of actions on users and providing alternative solutions when necessary. Show less

Established an inclusive learning environment that fostered the growth and development of all students.