Software Reliability Engineer
Current- Planned, coordinated, and managed application releases and business application changes.- Prepared and implemented changes to critical production systems MES and ERP(Microsoft Dynamics AX4/AX 2012/D365)), ensuring maximum availability and optimal performance.- Monitored and analyzed performance and availability metrics of business applications (ERP and MES).- Controlled and maintained software promotions using Azure DevOps CI/CD pipelines.- Worked on optimizing release management processes.- Provided Level 3 technical assistance to the support team, resolving complex issues and performing root cause analysis of system technical issues.- Developed custom PowerShell and SQL scripts for internal use.- Served as a project manager and coordinator for several internal projects.- Actively contributed to improving team communication.- Continuously worked on enhancing internal processes.- Regularly contributed to the internal knowledge base.- Communicated and coordinated with teams in French, English, and Russian.