Y L Eileen Au Email & Phone Number

Markham, Ontario, Canada

Richmond Hill, Ontario, Canada

- Addressed agents’ and customers’ enquiries through pleasant and supportive telephone etiquette.- Familiarized with Real Estate web tools drafting up, proofreading, and finalizing documentation and paperwork for agents.- Coordinated company seminars and events.

Hong Kong SAR

- Built management information reports for senior management to measure and assess the KPI of frontline staff.- Prepared PowerPoint deck for regular team meetings. - Recapped internal meeting minutes.- Managed managers’ expense reports.- Collaborated with other departments or teams for staff events. - Procured office supplies and maintained inventory.

Hong Kong SAR

- Coordinated with different teams in managing the Dean’s routine schedules. - Supported the Dean and his crew to ensure smooth overseas academic visits. - Managed Dean and his crew’s expense reports.- Sorted and organized incoming mail and invitations.

Hong Kong SAR

Demonstrated multitasking skills in processing students’ admission, fee collection, orientation, coursework handling, exam invigilation, and organizing graduation ceremonies.

Hong Kong SAR

- Coached insurance agents by demonstrating wealth management tools to expand customer base and capture additional sales.- Updated e-news regularly and ensured such updates complied with the regulatory framework.- Handled and escalated existing and potential customers’ inquiries.

High School Diploma, Business

Bachelor'S Degree, Tourism And Hospitality Management