Ylenia Viola Email & Phone Number

Berlin, Germany

Berlin, Germany

Clients: Essity, Henkel• Led coordination of digital projects: campaign launches, website rollouts.• Identified opportunities to expand services with clients.• Aligned projects with client goals in planning, proposals, budgets, resources, and roadmaps.• Ensured quality of rollouts and campaigns using MarTech, DAM, and PIM tools; handled technical troubleshooting.• Facilitated collaboration among brand teams, marketing, developers, and agencies.• Documented processes and best practices for effective workflow and knowledge transfer.

Firenze, Toscana, Italia

• Led 15 web app projects (CRM, billing, reporting, incident management, integration).• Collaborated with internal teams on functionality and features.• Drafted functional analysis (API integration, migrations, JSON) and managed change requests.• Refined Product Roadmap to meet objectives.• Documented processes for knowledge management.• Trained Gucci employees on web app functions and features.• Facilitated collaboration, conducted status meetings, and resolved blockers.• Built dashboards with Excel Pivot and ServiceNow.• Troubleshot technical bugs.• Defined supplier SLA & KPIs.

Lisbon Area, Portugal

• Audited, investigated and solved issues related to reported data for account support or safety within agreed turnaround times and quality standards.• Managed and analyzed data, identified improvement opportunities (workflow improvement, solutions to meet KPIs), created reports and dashboards, and coordinated a small team in high-volume transaction processing and training.

Firenze, Italia

• Conducted trend analysis and market research to identify potential customers to engage and maintain partnerships.• Contacted new prospects and schedule meetings to close deals.• Provided support to advertisers on the platform and optimized their inventory.

Florence Area, Italy

Budapest

During this experience, I gained valuable insights working with a diverse group of international students from UNIFI and James Madison University, focusing on European decision-making procedures and diplomatic skills.• Collaborated with a mixed group of international students.• Gained specific knowledge in European decision-making procedures.• Accessed restricted areas for in-depth experience.• Received guidance from Silvio Gonzato (European Parliament) and Alex Stutzman.• Developed and honed special diplomatic skills to influence complex discussions.• Worked on issues related to the crisis in Ukraine and Egyptian public outcry.• Represented a Lithuanian Council member to develop stronger arguments.• Acted as part of the Greens faction in the European Parliament.• Wrote a position paper on the crisis in Ukraine.

Bachelor'S Degree, Political Science, Specialisation In International Studies

Exchange Program