Yloni Almeida Email & Phone Number

As an Operations Analyst II at Centene Corporation, I am responsible for providing analytical support to operational projects, processes, and systems. I work with cross-functional teams to identify and resolve issues, implement solutions, and optimize performance. Some of my recent achievements include:Contributing to the design and execution of a new workflow management system that improved efficiency, accuracy, and compliance across multiple departments.Supporting the development and delivery of training materials and sessions to over 200 staff members on the new system, using effective communication and coaching skills.Analyzing data and generating reports on key operational metrics, such as service level, quality, productivity, and customer satisfaction, and providing recommendations for improvement.I have a strong interest in learning and applying design thinking principles and methods to enhance my problem-solving and innovation skills. I have completed several online courses and certifications on this topic, such as Design Thinking: Understanding the Process and Discovering Your Strengths. I also have a keen attention to detail and active listening skills, which help me understand and meet the needs and expectations of internal and external stakeholders.My goal is to leverage my skills and experience to deliver value and excellence to Centene and its customers, and to grow and develop as a professional in the healthcare industry. I am always eager to take on new challenges and opportunities, and to collaborate with diverse and talented teams.

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  Rasmussen University

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