Ym Poon Email and Phone Number

• Work in matrix management environment with oversight of R&D, warehouse, quality and customer service & warranty operations with 12 subordinates.• Lead back-end support, and work closely with Sales, Marketing and Retail team to prioritize resources and activities based on business needs.• Work closely with Warehouse Manager to ensure inventory management system is on track, and on-time delivery and customer service are monitored.• Implement policies and standard operating procedures for continuous improvement.• Set, enforce and optimize internal policies to increase cross-functional team member's coordination and efficiency.• Establish the quality guidelines, troubleshoot of quality issues and monitor customer service warranty claim for in-house brand (Terminus®) and custom-made products.• Lead E-commerce Department in implementing digital marketing yearly plan, monitor monthly P&L and ensure smooth daily order fulfilment.• Assign as Company's Quality Management Representative (QMR) cum Document Controller (DC).• Responsible for keeping proper documentation in accordance to ISO 9001: 2015 Quality Management Standard.• Conduct KPI reviews each year, offering praise and recommendations for improvement.

• Supported Managing Director on product roadmap planning, business development, and in raising capital for new projects.• Maintained project schedules and product formulation record to ensure that key milestones were being met at every phase and on-time delivery commitment.• Took active role in company growth by consistently providing quality customer service to promote growth and retention.• Managed product development team to build proprietary processes within cost and time constraints.• Researched on new nanotechnology products and developed application methods.• Managed product sourcing and negotiated purchase of project materials and inventory required to meet production schedules.• Networked with researchers from local institution of higher learning on project collaboration.• Cooperated with Sales team in promoting company products in roadshows and exhibitions such as Archidex and IGEM.• Supported Marketing team on product label, brochure, and promotion articles copywriting.

• Led a multi-disciplinary team consisting of 6~8 Engineers in developing consumer, industrial products, pouch and camera accessories, with revenue exceeding RM15 mil.• Interacted with customers to identify business needs and requirements, including product road-map planning.• Prepared project proposal and defined scope of work, schedules, costing and deliverables to customers.• Established team priorities, maintained on-time delivery schedules and monitored performance.• Addressed and resolved technical, financial and operational concerns and provided solutions to customers by working closely with team members and suppliers.• Teleconference with project stakeholders on regular basis to assess progress and make improvements.• Created and monitored progress using MS Excel and Microsoft Project, and ensured project documents complied to the ISO 9001 QMS, ISO 14001 EMS and TS 16949 requirements.• Completed product development projects for camera battery charger, sports head lamp, pen scanner, mobile phone accessories and camera pouches.