Youssef Maalouf, Mba Email & Phone Number

Lebanon

Beirut, Beirut Governorate, Lebanon

Beirut Governorate, Lebanon

• Established B2B SaaS dashboards with comprehensive set of metrics, incorporating relevant benchmarks.• Managed customer projects, overseeing tasks from onboarding and training to ongoing optimization. Monitored usage and identified potential upsell opportunities.• Addressed issues and handled change requests related to the app, data, and dashboards.• Analyzed customer data to improve their experience, effectively communicating insights derived from the solution and illustrating the associated benefits for customers.• Coordinated with internal stakeholders to ensure seamless support for customer needs.• Gathered customer requirements and collaborated with Product, Development, and Sales teams.• Advocated for the product's value and maintained a high standard of customer experience with a 95% customer satisfaction rate and 0% churn.• Conducted health checks on customer accounts and scheduled periodic review meetings.• Supported the development of training courses and educational materials for customers.

Dbaiyeh, Mount Lebanon, Lebanon

• Managed the Sales Support Department, serving as the backbone of Nestlé Lebanon's business operations.• Managed information flow, performance reporting analytics, and administrative tasks for Nestlé Lebanon.• Instilled a data-driven mindset across the business, enhancing the interpretation and utilization of data.• Developed advanced tools in Excel, including internal monthly forecast and distributors IMS sell-out/TPS.• Created interactive dashboards for the sales team using Tableau & Power BI.• Ensured proper balanced control and effective delegation/rotation of work within the department.• Manage, coach and develop own team in the department.• Successfully rolled out projects such as forecasting systems (Mosaic), sales ordering systems (AFS Visicom), and pre-post promo evaluation tools.• Strengthened company-wide capabilities by providing Excel training and implementing tools.• Supervised the Monthly Business Planning Cycle, coordinating forecasts per SKU per sub-channel with Channel Managers, Category Managers, and Demand Planner.• Generate timely and meticulous analysis for Trade Spent, Forecast, Real Internal Growth, Organic Growth, by Brand / SKU / Channel / Customer, Distributors IMS and Stock Cover, Incentives.• Ensured accurate accrual of trend spend in the system and processed rebate payments per customer.• Reported directly to the General Business Manager, providing support in ad-hoc requests, PowerPoint presentations, dashboards, and scorecards.• Conducted simulation analyses for management, considering various factors to present outlook scenarios.• Reported monthly requirements to the Regional Head Office in accordance with standards.• Consolidated data and information from internal and external stakeholders for analysis or presentations.• Lead the Compliance foundation in the Nestle Continuous Excellence.

Beirut And Dubai

• Managed supply chain reporting, KPIs, and analyses for subsidiaries and countries.• Conducted audits on procurement and warehousing data, suggesting enhancements and best practices.• Supported on the analysis and dissemination of information for strategic planning.• Trained end-users on correct data entry in the system, preventing GIGO (Garbage In, Garbage Out).• Categorized thousands of purchased materials through data cleansing, leading to effective insights and achieving a 20% savings through bulk sourcing.• Leveraged untapped supply chain and procurement data for better decision-making.• Analyzed data using advanced BI tools such as Tableau and Oracle Discoverer.• Maintained supplier and item code master data in the Oracle system, ensuring data consistency and quality.• Coordinated with each market’s procurement heads for insights, data cleansing, and new data policies.• Developed strategic objectives, KPIs, responsibility matrix, job descriptions, and system gap analysis.• Contributed significantly to centralizing the supply chain department by supporting the development of new policies and procedures manuals for subsidiaries in GCC, Levant, and European countries.

Beirut, Lebanon

• Conducted detailed analysis of sales trends, performance, and distribution, presenting timely reports.• Collected and analyzed data from multiple platforms, ensuring accuracy and identifying discrepancies.• Reported directly to the Sales Director, preparing analyses for sales and supplier meetings.• Identified gaps and opportunities per SKU, salesperson, and channel.• Managed the split adjustment of monthly sales targets, reassessing the yearly allocated forecast per brand.• Supported the IT department in proposing and developing blueprints for the required data and reports.• Played a key role in enhancing the Oracle ERP system and addressing related issues.• Provided analysis of programming and sales by creating technical templates in Excel and Access.• Studied consumption trends comparatively with forecast provided by sales and marketing.• Monitored stock level, SKUs expiries, and suggested orders to be placed.• Developed weekly reports related to current and forecasted inventory in pallets by item.• Coordinated logistics for inbound shipments, document receipt, clearing agents, and overseeing warehouse activities for goods reception (temporary task)

Lebanon

Freelance consulting - Quality evaluator inspector for luxury brands, fine restaurants / hotels / franchises and institutions.• Evaluate the appearance, cleanliness, presentation, and ambiance of outlets, hotels, and restaurants.• Assess employees' presentation, appearance, and friendliness.• Evaluate services, products, and brand quality for luxury outlets and franchises.• Report findings from conducted audits.

• Accomplished lecture sessions about Banque Du Liban departments and their operation.• Attended intensive course in computer networks and communication systems.• Explored network topology, layering and structure at LAN and WAN of Banque Du Liban.

• Assisted the database administrator.• Learned advanced techniques in SQL using Oracle.• Troubleshot employees’ systems and network

Master Of Business Administration - Mba, General Mba, 3.5/4.0 Gpa

Bachelor Of Science - Bs, Management Information Systems, 3.2/4.0 Gpa (With Honours)

High School