- Successfully coordinated logistics and facilitated the organizing of 12 training sessions.- Supported the L&D team in the preparation and delivery of periodical mandatory reports.- Coordinated with the Talent Acquisition team to conduct Orientation training for new employees.- Translated, redesigned, and proofread training materials given by regional headquarters.- Updated LMS-learning data weekly and monitored the completion of mandatory courses on LMS.- Delivered necessary pre-course materials and post-course rewards/certificates to participants.- Managed attendance and training records of each class.- Collected information on training activities and designed monthly newsletters.

- Analyzed performance and suggested solutions to improve learners’ learning outcomes.- Assisted learners and foreign teachers with in-class activities and applying knowledge in real contexts.- Organized classroom schedules, set up classrooms, and designed slides used for teaching.- Updated and stored over 20 course records and learner attendance daily on the internal system.- Conducted in-class training and centre tours for new Teaching Assistants at the same level.- Involved in planning and executing many occasional events (Tet holiday, Christmas, etc.)