Lead a group of 10 for a computer refresh project of over 500 computersProvided end user support for customers in MDE and MEA government agenciesProvided remote support for customers in far away MDE locationsInstalled windows software on end users machinesReimaged and prepped new computers for end usersTroubleshooted connectivity issues for end users

Diagnosed more intricate device issues after Tier 1 escalated the ticketProvided client consultations to help end users manage information technology risksCustomize solutions to fit each users unique needs

Upgraded 60 Windows 10 laptops for Maryland government agenciesfrom OS versions which were no longer supportedRunning reports in Tanium for the asset management team andvulnerability teamDesigning queries in MS Access to compare data that appears inmultiple vulnerability reports so that tasks could be assigned to thecorrect team to remediate alerts

Developed and maintained company website https://www.baltimorelifeguardschool.com through 3 lifecyclesProgrammed website to take payments electronicallyDesigned custom SMS texting system to communicate pertinent class information with customersOptimized website to load 785% fasterCut annual technology costs by 30%Identified bottlenecks in the business process and implemented technology to remove bottleneck

Onboarded and managed staff and student device deployments throughout system lifecycleIntegrated logical and physical access management systemsEnsured system availability during special projects

Onboarded clients new devicesFacilitated transition from legacy to cloud based infrastructureManaged CRM overhaul; identified bottlenecks and devised more efficient workflows