Assisted with the creation and rigorous tracking of tasks on an advanced platform, resulting in the development and upkeep of 200+ knowledge base articles, contractual reports, and deliverables, enhancing information dissemination and boosting workflow efficiency by 38%. Championed the integration of automation systems, transforming contract operations, achieving a 60% reduction in manual tasks, enhancing efficiency by 40%, and resulting in a monthly time savings of 80 hours. Conducted comprehensive monthly quality assurance audits to ensure adherence to the highest standards, leading to consistent improvements in service delivery and customer satisfaction.

Verified visitor identification and credentials in accordance with security protocols, ensuring clearance accuracy and reducing unauthorized entries. Developed and audited over 150 team documents quarterly, ensuring compliance with DoD and corporate standards and grammatical precision, resulting in a 25% increase in overall document approval rates. Periodically issue common access cards (CACs) and reset PINs on specifically designed equipment provided by the Air Force. Collaborated with asset manager and IT lead to track and audit government-funded equipment, enhancing accuracy and compliance. Revamped operational workflows, cutting down redundant tasks and slashing processing times by 20%, resulting in a 35% increase in overall team efficiency and saving 150 hours per month.

Pioneered a strategic collaboration with Epicc Holdings, formulating and implementing forward-thinking business strategies that opened new markets and streamlined the profitability of existing operations by 18%. Analyzed and interpreted performance reports, identifying key areas for improvement; implemented strategies that accelerated operational efficiency by 20% and improved overall business health. Ensured compliance with company standards by documenting project phases and milestones, resulting in a 20% decrease in project delays and improved stakeholder communication by 35%.

Analyzed financial activities for franchises using Excel modeling, to include month to date reports, year to date and aging records. Performed reconciliations and makes adjustments and/or corrections as necessary. Collected on accounts by revisiting aging reports and communicating through email and phone. Provided exceptional and timely customer service to clients and owners.