Michele Cunningham Email & Phone Number

Nashville, TN, US

• Oversees vendor meetings, product selection based on product standards, acquiring product descriptors, confirming selected products addition to the database, monitoring products online pages, and inventory levels
• Collaborates with the marketing team to position key and related products for target audiences
• Drives results by cross-functionally improving taxonomy, navigation, site search, expert guidance, and product details

• Performed data analysis and created financial reports as requested by executive management to inform decision-making for Student Ministry team
• Executed timely and accurate monthly journal entries
• Assisted in preparation of annual budgets and forecasts

Greater Nashville Area, TN

• Developed and provided weekly, monthly, and ad hoc sales reports and inventory analysis for buyer, cross-departmental teams, and business area leaders to plan and respond to e-commerce business results and sales trends
• Focused on third party e-commerce business growth and product offerings responsible for 92% year-over-year sales growth
• Facilitated development of annual budget and replenishment plans for assigned e-commerce business channel as well as forecasting individual item and product line sales based on historic sales trends

• Organized and set up weekly replenishment of product with 60 vendors throughout the U.S. and occasionally Canada.
• Managed product transitions including exit strategies for discontinued or low performing items resulting in margin savings of tens of thousands of dollars annually.
• Ran analysis on sales reports and determined store and sku allocation amounts based on past performance for both core and seasonal non-returnable products.
• Provide analytical insight, collaborating with Buyer
• Monitor and adjust forecast and replenishment as needed in conjunction with Buyer and Business leader.
• Determine inventory needs, place and manage orders.

Greater Nashville Area, TN

• Handled replenishment to 172 bookstores of all personal expression items
• Maintained thousands or sku/store merchandising combinations based on specific store/sku needs with multiple store models.
• Communicated with store managers and outside vendors through email, phone, and fax.
• A liaison between the Gift Team and the Lifeway.com web team. I provided images and descriptions for new products to be added to Lifeway.com.
• Determined allocations needed for large seasonal purchases and refreshing planograms for everyday products.

Greater Nashville Area, TN

• Added and maintained FAQ’s on LifeWay.com
• Monitored and responded to customer emails through the RightNow email system
• Daily use of Oracle, Excel, RightNow, HK, Electronic Order Maintenance, and Lifeway.com
• Received and responded to internet inquiries through Live Chat from external Customers
• New Church Start order form management and responsibility of determining a church’s eligibility for the program

Greater Nashville Area, TN

• Management of 400+ church account customers, to serve as a direct point of contact
• Introduced, promoted and sold available resources as solutions to the customer’s specific ministry needs
• Consistently meet and exceeded sales goals
• While in this role I was also a part of the Oracle implantation team and performed both jobs at once. On the Oracle team I assisted in user acceptance testing, writing trainer materials, and verifying data.

Greater Nashville Area, TN

• Inbound and Outbound contact with external and internal customers through email, phone, and fax
• Handling of various adjustment issues and questions, such as processing credits, returns, and assisting customers with any problems or difficult issues
• Placed orders for churches, individuals, and trade stores
• Was recognized for high performance of add-on sales to customer orders

Greater Nashville Area, TN

• Responsible for training new employees on the Loan Operations Team
• Received a monetary award for contributions during a bank merger
• Balanced team daily payments posted to customer loan accounts
• Was recognized for high performance of add-on sales to customer orders

Education record

Education record