Ymma Velandia Email & Phone Number

Montréal, Québec, Canada

Montreal,

In charge of managing the production team in order to ensure the work at full capacity while respecting quality commitments and deadlines (September 2022- Present).Project Manager and Business Development Manager (March 2021 - September 2022) Co-manager of NVS studio, head of brand development and member of the management team of Alia conseil, I manage various e-learning training projects and have, among other responsibilities, business development activities. • Key account manager for e-learning training for multi-sector companies (e.g. Desjardins, City of Montreal, Élections Québec, Radio-Canada, Bombardier etc.). Deliver projects and oversee all phases of the project lifecycle: analysis, evaluation, design, development and different versions to deployment.Supporting clients from several sectors in defining the training strategy according to their needs by proposing adapted solutions. • Lead, plan and control the initial start-up of a design and production team capable of designing and producing e-learning solutions.• Define and implement the development strategy of the NVS brand.

Greater Montreal Metropolitan Area

- Define the tools and procedures in each of the acquisition stages to ensure a smooth transition.- Determine the new processes to be implemented following the purchase of a dental clinic. - Develop training tools for the management team. - Coach the manager during the transition. - Structure an operational action plan according to the company's objectives. - Definition of KPI's

Longueuil, Qc Canada

Member of the management team, reporting to the VP Legal Affairs. I managed the training team and I was responsible to plan the training strategies and annual training budget. • Developed and spearheaded new trainings to cater the needs of different areas in the company;• Sourced resources for specialized training programs;• Oversaw development training programs scopes and course materials for new and existing employees;• Executed the roll out of the LMS platform up;• Implemented a new induction protocol for a seamless adaptation of new employees;• Supported the operating team in training plans and compliance with dentists and Hygienist’s certifications;• Established and managed the annual training budget.

Longueuil, Qc, Canada

Member of the management team. I leaded and managed the Contact Client Center Team. • Supervised, coached and managed the customer services team;• Ensured compliance with administrative policies and correct expenditure monitoring the daily operation of customer service;• Optimised department budget by restructuring of the call center;• Implemented new guidelines with fewer steps to respond to customer calls resulting In optimizing the customer service process.

Montreal, Quebec Canada

Reporting to de Director of Operations• Guaranteed the hiring process with the HR team.• Monitored and ensured compliance with the budget (sales and expenses). • Developed and maintained productive employee’s relationship.• Plan employee's schedules and handled request

Ville De Mexico, Mexique

• Recognized the strengths, weaknesses, threats and opportunities in terms of sales and customer service. • Defined the action plan and train managers for its implementation. • Monitored goals to ensure the growth of the sales closing and satisfaction rate.

Mexico City, Mexico

• Participated in the start of operations of the company Sonria Mexico S.A. de C.V. Setting up of Commercial and Administrative services and clinic managers;• Achieved 92% sales growth in third year of operations. Achievements accomplished through good management, organization, training, roadmap, product benchmarking and employee motivation;• Analyzed market trends and surveys and used information to stimulate business and revenue growth and to introduce new products; • Negotiated sales conditions with clients and prospects, proposing alternatives offering mutual benefits to the company and the clients; • Initiated an effective marketing strategy to attract new markets, exploring different alternatives for each segment. Portfolio growth from 4,000 clients at the beginning of 2007 to 15,000 clients at the end of 2010;• Identified areas of improvement for cost control and initiated changes; • Analyzed market trends for the development of new products.

Bogotá D.C. Area, Colombia

Sales team manager and Clinic manager (Franchise's clinics)• Followed-up commercial strategy proposed by the corporation • Implemented manuals and internal training for staff and professionals standardization of administrative procedures applied in the three branches. • Improved product prices through direct negotiations with suppliers • Achieved product sales objectives through effective promotion and distribution strategies. • Created commercial and technical verification plans for the clinics in order to meet the franchiser's standards. • Reduced and controlled expenses by optimizing process. • Trained sales and office team with programs easy to apply and monitor.

Administration, Mba Essentials

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Financial And Budget Planning

Specialiste En Gestion Dans Le Domaine De La Santé., Health/Health Care Administration/Management

Dentist, Dentiste