Yuvonka "Mechelle" Pulliam Email & Phone Number

Sales in Indoor Air Quality Systems to remove air pollution.

* Designed, developed, and maintained our Southern Region website that became the initial information resource for new hires.* Selected to train management teams on new system applications with broad product knowledge.* Elected to troubleshoot hardware and software problems and take appropriate corrective actions which decreased call volume to outside help.

Supported the Southern Training Department by motivating, teaching, counseling, and working directly with new hires, sales/service reps, and new managers.* Facilitated the development and training materials for Liberty’s new hired sales and service representatives which prepared them for their day-to-day responsibilities in the field.* Managed planning for.

Customer Service Specialist – (relocated Atlanta, GA), 2003-2004 Customer Service Representative – Memphis, TN, 2000-2003Named Top Life Leads in the Personal Markets department, created a quoting system to generate more life leads that was implemented and trained to all service reps in our region.* Answered 95% of call rate within an hour time frame.

Consolidated multiple applications into one cohesive system that supported the insurance lines sold within the company.* Handled all facility-related issues which resulted in smooth day to day operations.* Provided administrative support for four associates, primarily the Executive Sales Representative, including expense reporting, arranging travel.