I’ve played a key role in processing data through the company’s IT systems, ensuring accuracy and following operational procedures to maintain smooth workflows. When I came across complex transactions, I didn’t just resolve them but I took the opportunity to recommend process improvements to management, helping streamline workflows and make things more efficient. I also had the chance to provide detailed monthly reports, sharing critical insights with both internal teams and external customers, giving them a clearer picture of the business performance. Keeping financial records up to date was also part of my role, where I managed and updated both cost and revenue sheets, making sure everything was accurate and on track. I was heavily involved in preparing Partner Performance Slides for Business Reviews and supported management during these business reviews, providing valuable input and ensuring smooth presentations.I worked closely with the Operations Administrative Manager, helping to ensure day-to-day operations ran smoothly. My experience in freight forwarding operations was comprehensive, from managing shipping to adhering to the specific requirements of geographies and customs regulations. I also ensured timely and accurate freight billing, auditing, and reporting, especially in our fast-paced, deadline-driven environment.When it came to customer service, I managed inbound and outbound communications across various channels like phone, email, and chat. I was often the first point of contact, providing technical troubleshooting and resolving it. For more complex issues, I collaborated with cross-functional teams to ensure escalation and resolution, always aiming to deliver the best possible experience for our customers.Throughout my Internship, I’ve demonstrated proficiency with essential business tools like MS Office and Salesforce CRM. I've ensured that I've maintained good customer satisfaction with prompt, thoughtful support and creative problem-solving.