Manage a team of 20 agents,Ensure compliance to our clients policy,Drive KPI's in a fast growing environment, Coach and develop people in their career path,Analyse and report on different aspects of the project to managers and the client directly.

Second in command - French Market,Workflow lead - French Market, Support workflow managers in running the daily operations.Create Callout campaigns for the French market of AdWords. Ensure compliance with all AdWords policies.

Exploring the world, one city at the time! Along with other group leaders, we drove the East Coast of North America from Quebec to Miami, and even went to the Bahamas! Supervising multiple people at the time and planning ahead to ensure the best of times to all were some of my daily tasks. I also did the followings:Plan and organise the logistics of tours for groups.Organise and create daily activities for the groups.Ensure the safety of the groups.

As an operations agent, I was responsible for the transport department. From contract negotiation to booking flights and vehicles, I managed aarious budgets for different clients. I also helped out my colleagues at reservations with their hotel contracts and booking. Mainly, my days were organised along the followings:Plan and organise group transportation around North America according to contracts.Communicate with business partners in Europe and the USA.Problem solving by applying protocols along with colleagues.

What a better way to exceed customers need and expectations than by delivering an outstanding beginning and ending to vacations to travellers all ages, everywhere? Thats the purpose of rouge and the challenge I had during my contract. From cocktail making in the air to emergency procedures training, my time as a flight attendent flew by so fast! Here is a little more of the daily life I had:Offer an outstanding experience focussing on anticipating customer’s needs.Keeping a positive attitude toward working long and irregular hours with different people.Attend to passenger’s request, solving their issues with poise and originality.