Yoann Robert Email & Phone Number

Bordeaux, Fr

Bordeaux, Nouvelle-Aquitaine, France

Berlin, Germany

As Head of Account Management at byrd, I led a strategic department focused on supporting our company's growth. My role encompassed people management, ensuring my team excelled in customer retention and service delivery. Collaborating closely with VP and C-level executives, I presented strategies aligned with our business goals. Additionally, I spearheaded the creation of a new Customer Success department, positioning byrd as a 3PL leader in Europe, and contributing to our long-term success and market expansion.Finally, I also co-led the successful relocation of 80 key clients to our new Radial warehouse in under four months, achieving this without major escalations or losing any key accounts.

Berlin, Germany

As an Account Manager at byrd, supporting the business of 10 key customers, I acted as a strategic consultant, providing tailored solutions to meet their unique needs. By fostering strong relationships and understanding their operational challenges, I ensured seamless integration of our logistics services, driving customer satisfaction and retention. My proactive approach and in-depth industry knowledge enabled me to consistently deliver value, positioning our company as a trusted partner for our clients' logistics needs.

Bordeaux, Aquitaine, France

As International Business Development Manager at Pitaya, I focused on identifying internal franchisee and master franchisee profiles, as well as securing external partnerships to drive international growth, particularly in Europe. I organized exhibitions (Franchise exhibition in France, in Germany, etc...), analyzed market research and P&L statements, and collaborated with partners to support our operational development. My efforts ensured Pitaya's successful international expansion and alignment with strategic goals.

Bordeaux, Aquitaine, France

As Expansion Manager at Pitaya, I opened 50 restaurants across France in two years, streamlining processes and coordinating multiple departments and external stakeholders for smooth operations. I developed reports and dashboards to drive strategic decisions. Additionally, I conducted over 100 presentations to attract new franchisees and analyzed more than 500 franchise requests to ensure alignment with Pitaya's concept and standards.

Bordeaux, Aquitaine, France

As a Team Leader at Nespresso, I managed a team of 25 employees, overseeing recruitment, training, and ongoing support for new team members. I facilitated daily briefings and team meetings, and conducted in-depth analysis of team, shop, and network performance metrics. Together with my team, we successfully boosted trade indicators and I developed comprehensive reports and dashboards to enhance performance tracking. By engaging employees in innovative projects, I improved and streamlined processes, ensuring alignment with Nespresso's strategic goals and seasonal activities.

Bordeaux, Aquitaine, France

As Sales Manager, I organized and participated in the "Salon Autonomy Paris 2017" exhibition, connecting with valuable prospects to expand our dealer network. Additionally, I engaged with the press to enhance communication and strengthen our reputation.

Pessac, Aquitaine, France

As a Sales Employee at Chronodrive, I focused on sales and order preparation while also being responsible for onboarding and training new employees. This student job allowed me to develop strong customer service skills and team leading skill.

Villenave-D’Ornon, Aquitaine, France

Biganos, Aquitaine, France

Master Of Science (M.Sc.), International Business Management

Master of Science specialized in international Business Management, Account Management and Project Management

Bachelor'S Degree, Trade Management

Bachelor's degree specialized in business development and trade management

Associate'S Degree, Human Resources Management/Personnel Administration, General

Associate's degree specialized in sales development and shop management