Yoann Robert work email
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Yoann Robert personal email
I am passionate about fast-paced companies in multi cultural environments.My years at Nespresso taught me how a structured company is working and how to adapt myself to this structure, and most important, to all people working in. There, I also discovered the power of KPIs and analytics. Then, during my Master International Business Management at INSEEC Business School in Bordeaux, I had the opportunity to join Pitaya, the fastest growing food franchise company in France. I was glad to be part of the top 10 first employees, as Expansion Manager. As you can guess, building a company, its processes and its organisation from scratch was super exciting and intense. From 10 restaurants in 2018, we reached 70 restaurants in 2020. On the other hand, I was in charge of building all the tools, dashboards, KPIs, etc... and analysing them, to define a clear strategy for the company, for people in each teams and for our franchisees. In 2020, I joined byrd, an European 3PL company with an amazing multi-cultural team, and I discovered a new, challenging and exciting field, which is Logistic. After a year as an Account Manager and three years as Head of Account Management within byrd, I was promoted to Director of Account Management, for building and supporting the development of the Customer Success department.
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Directeur Grands ComptesByrdBordeaux, Fr
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Director Of Account ManagementByrd Aug 2024 - PresentBordeaux, Nouvelle-Aquitaine, France
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Head Of Account ManagementByrd Jul 2021 - Aug 2024Berlin, GermanyAs Head of Account Management at byrd, I led a strategic department focused on supporting our company's growth. My role encompassed people management, ensuring my team excelled in customer retention and service delivery. Collaborating closely with VP and C-level executives, I presented strategies aligned with our business goals. Additionally, I spearheaded the creation of a new Customer Success department, positioning byrd as a 3PL leader in Europe, and contributing to our long-term success and market expansion.Finally, I also co-led the successful relocation of 80 key clients to our new Radial warehouse in under four months, achieving this without major escalations or losing any key accounts.
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Account ManagerByrd Jul 2020 - Jul 2021Berlin, GermanyAs an Account Manager at byrd, supporting the business of 10 key customers, I acted as a strategic consultant, providing tailored solutions to meet their unique needs. By fostering strong relationships and understanding their operational challenges, I ensured seamless integration of our logistics services, driving customer satisfaction and retention. My proactive approach and in-depth industry knowledge enabled me to consistently deliver value, positioning our company as a trusted partner for our clients' logistics needs.
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International Business Development ManagerPitaya, Thaï Street Food Jan 2019 - Jan 2020Bordeaux, Aquitaine, FranceAs International Business Development Manager at Pitaya, I focused on identifying internal franchisee and master franchisee profiles, as well as securing external partnerships to drive international growth, particularly in Europe. I organized exhibitions (Franchise exhibition in France, in Germany, etc...), analyzed market research and P&L statements, and collaborated with partners to support our operational development. My efforts ensured Pitaya's successful international expansion and alignment with strategic goals. -
Expansion ManagerPitaya, Thaï Street Food Feb 2018 - Jan 2019Bordeaux, Aquitaine, FranceAs Expansion Manager at Pitaya, I opened 50 restaurants across France in two years, streamlining processes and coordinating multiple departments and external stakeholders for smooth operations. I developed reports and dashboards to drive strategic decisions. Additionally, I conducted over 100 presentations to attract new franchisees and analyzed more than 500 franchise requests to ensure alignment with Pitaya's concept and standards.
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Team LeaderNestlé Nespresso Sa Jul 2014 - Mar 2018Bordeaux, Aquitaine, FranceAs a Team Leader at Nespresso, I managed a team of 25 employees, overseeing recruitment, training, and ongoing support for new team members. I facilitated daily briefings and team meetings, and conducted in-depth analysis of team, shop, and network performance metrics. Together with my team, we successfully boosted trade indicators and I developed comprehensive reports and dashboards to enhance performance tracking. By engaging employees in innovative projects, I improved and streamlined processes, ensuring alignment with Nespresso's strategic goals and seasonal activities. -
Sales ManagerThirtyone Sep 2017 - Dec 2017Bordeaux, Aquitaine, FranceAs Sales Manager, I organized and participated in the "Salon Autonomy Paris 2017" exhibition, connecting with valuable prospects to expand our dealer network. Additionally, I engaged with the press to enhance communication and strengthen our reputation. -
Sales EmployeeChronodrive Sep 2011 - Sep 2014Pessac, Aquitaine, FranceAs a Sales Employee at Chronodrive, I focused on sales and order preparation while also being responsible for onboarding and training new employees. This student job allowed me to develop strong customer service skills and team leading skill. -
Retail SalespersonDecathlon France Apr 2013 - Oct 2013Villenave-D’Ornon, Aquitaine, France -
Retail SalespersonLeroy Merlin Apr 2012 - Aug 2012Biganos, Aquitaine, France
Yoann Robert Skills
Yoann Robert Education Details
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International Business Management -
Trade Management -
Human Resources Management/Personnel Administration, General
Frequently Asked Questions about Yoann Robert
What company does Yoann Robert work for?
Yoann Robert works for Byrd
What is Yoann Robert's role at the current company?
Yoann Robert's current role is Directeur Grands Comptes.
What is Yoann Robert's email address?
Yoann Robert's email address is y.****@****esto.fr
What schools did Yoann Robert attend?
Yoann Robert attended Inseec Msc & Mba, Campus Du Lac : Ecole Professionnelle De La Cci Bordeaux Gironde, Esarc Evolution.
What skills is Yoann Robert known for?
Yoann Robert has skills like Management, Vente, Gestion De Projet, Sales, Gestion Du Stress, Leadership, Commerce International, Project Management, Anglais, Sales Manager, Microsoft Office, Planification Commerciale.
Who are Yoann Robert's colleagues?
Yoann Robert's colleagues are Julie T., Dale Grafffam, Anton Obodzinski, Lyda Nicolas, Cerni Mesa Escuer, Natalia Janet Gorr, Sabrina Bonilla.
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2gmail.com, gmail.com -
Yoann ROBERT HEIDMANN
Versailles -
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2gmail.com, trimane.fr3 +335829XXXXX
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