With over 7 years as an IT Analyst, my expertise lies in technical support and network/system administration. Holding a Bachelor's in computer engineering, I'm driven to ensure exceptional results. Pursuing cybersecurity certification underscores my commitment to staying current.At Tsons Trading Company, I led a team of 48, identifying training gaps for enhanced productivity. Facilitating seamless data transfer systems, I streamlined operations and increased efficiency by 35%. As an IT Support Technician at the Ministry of Education, I reduced server downtime by 30% through strategic maintenance scheduling and introduced a new system, cutting processing time by 40%.My commitment to customer satisfaction is evident through my role as a coffee artist, achieving a 95% customer rating. Proficient in programming languages, databases, command line tools, OS support, software installation, and remote access tools, I offer a comprehensive skill set.I excel in Artificial Intelligence, quality Assurance, quality testing, Active Directory, Cybersecurity, technical support, and more. My leadership skills are evident in team management and stakeholder collaboration. Meticulous data management practices underscore my commitment to data security. I bridge technical and non-technical perspectives, ensuring project success.My journey as an IT Analyst is a testament to unwavering commitment, innovation, and measurable results. I'm poised to bring this dedication to future endeavours, driving excellence and contributing to organizational success.