Sean L. G. Email & Phone Number

New York, United States

Seattle, Washington, Us

Leading 3 Professional Services delivery practices across all regions and customer sizes. Services include: - Scale implementations- Enterprise implementations- Managed Services- Custom training and train-the-trainer engagements

Seattle, Washington, Us

I am responsible for the following areas of ownership:- Scale services -> 1-100 seat implementations via pooled customer onboarding program- Managed services -> Augmented staffing and strategic consulting for mostly ENT customers- Technical services -> Integration, configuration, data share and API work for customers- Training services -> Train the trainer, virtual and onsite training services for new and current customers- Instructional design -> Full ownership of Outreach University- Revenue & CX enablement -> End to end enablement of all GTM employees

Seattle, Washington, Us

The Shared Services organization consists of 4 main practices:- Scale delivery team (new customer implementations for SMB + scale)- Technical consulting (deep technical work across all segments of business)- Managed Services and Optimizations (ongoing augmented staffing across all segments of business)- Training Services (train-the-trainer and end user training specialists)

Seattle, Washington, Us

I lead a team of professional services consultants focused on highly efficient onboarding/implementation and project work resulting in high levels of adoption, streamlined workflow, and increased activities and sales results. An Outreach SME with industry leading knowledge of Outreach functionality, strategy, automation (triggers), sequences, and Outreach/Salesforce optimization. Passionate about creating highly efficient and highly effective sales stacks using cutting edge technology.

Seattle, Washington, Us

I have consulted with and implemented over 200 Outreach customers to develop customized Outreach instances & workflows, resolve process bottlenecks, and advise on content strategy and execution. I pride myself on delivering an excellent customer experience, while work diligently to not only set up success with Outreach, but leave a lasting impact on every sales organization I work with. - Refined current on-boarding process to build a streamlined hyper-efficiency focused on-boarding program reducing live on-boarding time from 12 hours to 4. This program is intended for SMB customers seeking industry leading time to value in the Sales Engagement category and has resulted in 100+ customers being on-boarded in less than 9 months at Outreach. - Lead custom scoped consulting projects with Outreach customers on a variety of areas including: SFDC integration, content refinement, Outreach platform refreshes, and advanced automation projectsBook more 3x more meetings and close more deals with Outreach!We enable sales organizations by optimizing and automating their communication process for both outbound and inbound leads. We provide a unified communication platform with an intuitive interface that helps sales reps communicate more effectively through any channel, and provide managers with the tools to monitor and improve their team’s performance.Ranked #1 on Forbes list of 7 Tools to Personalize Sales and Marketing Communication

New York, New York, Us

Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner

B2B sales & customer experience consulting for fast growing SaaS companies across the United States. Partnered closely with C-Level executives and department leaders to streamline pathway to business goals through efficiency improvements.ZeeMee: Customer Success operations and strategy consulting. Completed operational revamp of their customer onboarding flow, project management tool stack, and implementation materials. Mentored Director of Success. Skylab Solutions: Ownership of all data loading, prospect sequencing, and content creation. Resulted in 4x increase in meetings booked with 90% less direct involvement from sellers in sequencing.

Bellevue, Wa, Us

Partnerships- Reporting directly to the Founder/CEO, I lead all external partnership initiatives including educational partnerships, hiring partnerships, corporate training, and corporate partnerships. This includes end-to-end project management and full B2B sales cycle management and delivery.

Bellevue, Wa, Us

My role as the Online Admissions Director included the following:Complete revamp of Online Bootcamp marketing and sales process resulting in an increase of average monthly enrollment from 18 students to 46 students leading to a monthly revenue increase of $125K+.My role in the company varied day by day and included any of the following:- Owner of Online sales pipeline ($250k+ revenue/mo - avg. 50% over quota)- Copywriting for external marketing materials and all sales scripts- Internal Program Improvements- Prospective Student Outreach- Email Marketing Campaigns (Mailchimp & Mandrill)- Business Process Improvements and Analysis- Product/Process Refinement (reduce complicated tasks into simple steps)- Sales Training and Process Development- Hosting Open House Events- Developing Program Improvements- Training and Developer New Staff

Seattle, Washington, Us

tl;dr - I learned the value of technical skills, the art of sourcing, and the importance of being aligned to a company mission. Responsible for sourcing, interviewing, and submitting tech candidates to jobs that align with their personal preferences, professional goals, and technical skill set. I work with the best and brightest engineers, developers, and technical talent in Seattle to connect them with successful, exciting companies throughout the Greater Seattle Area.

Beaverton, Or, Us

tl;dr - I learned how to cold call, how to close deals, and how to negotiate with confidence. Responsible for conducting full life cycle to sell office technology for the largest independently owned provider in the United States, including lead generation via cold calling, conducting prospect qualifying, objective handling, price negotiation, and sales closure. Managed and supported existing customer base providing technical support, account evaluations, and equipment upgrades. - Approached sales cycle with a consultative mindset in order to build rapport, overcome objectives and reduce the sales cycle timeline. - Built personal relationships with prospects ranging from C level decision makers to receptionists- Maintained consistent and productive contact with future and current buyers

tl;dr - I learned how to manage a team, build pipeline, and manage large scale, in person events. Managed team of 3-6 employees conducting nationwide fundraising event promoting health and fitness. Coordinated all logistics involved with the event, including scheduling individual meetings with administrators, conducting all presentations, and directing final event. Worked with nearly 20 elementary schools throughout Washington and Arizona. - Researched, contacted, and developed all sales leads- Developed pre-presentation, presentation, and closing tactics for individual sales- Attended sales conferences in order to develop prospects- Raised an average of $45,000 per school

Pensacola, Fl, Us

tl;dr - I learned the importance of operational rigor, how to manage people older than me, and the value of a team first mindset. Researched, recruited, and signed numerous successful collegiate athletes (including 1 NABC All-American) while coordinating recruiting database, developing practice schedule, and conducting all student-athlete study halls. Prepared travel itinerary including hotel reservations, restaurant reservations and meal plans, and other miscellaneous facets of travel. - Coordinated and scheduled all community outreach efforts.- Assisted in developing schedule including exhibitions and tournaments- Developed detailed recruiting itinerary for athletic visits- Developed practice schedule according to facility availability, class schedules, and NCAA compliance- Researched, scouted, and recruited student athletes across the High Schools, JUCO, and NCAA level of play.

Worked alongside Assistant Professor Dr. Christopher Wirth to coordinate and manage a homeschooled physical education program for the surrounding community. Directed and evaluated 12 undergraduate student-teachers providing quantitative feedback. Operated as the point of contact for all parent questions, concerns, and feedback.

Bachelor Of Science (Bs), Sport Management

Graduate Studies For Master Of Education (M.Ed.), Physical Education Teaching And Coaching

High School