 Plan and execute Back office and IT infrastructure consolidation for merger of BIG cinemas and MBO Cinemas in Malaysia. Review existing procedures in both companies and draft new IT SOP.  Restructure 2 VPNs to merged entity single VPN for 27 business units in East Malaysia and West Malaysia Plan and setup new server room and IT infrastructure in new office. Upgrade and migrate AD users and computers. IT asset audit and inventory maintenance. Deploy 2 servers in data center and configure IPsec VPN of 27 locations for internet ticketing solutions. Setup membership program for customer at MBO Cinemas Using Vista Loyalty and continue maintenance and support.  Setup Online Voucher management for MBO Cinemas and continue maintenance and support.  Setup Vista info works and training provided to Head Office personals to track the business consolidated data even from out of office. Reduce the cinema team work pressure by automate the reporting and other tasks Control the concession stock inventory using Vista and proper training to cinema team to maintain the stock (Stocktake, Re-order etc.) Source and evaluate vendor for outsource some of the IT services. Setup VoIP phone to all business locations.  Ensure high availability of IT services to support cinema business in all locations Setup and deploy Helpdesk solutions including team and application (sales force) Setup and deploy backup and Symantec AV solutions (SEPM)

 To ensure 24/7 availability of IT infrastructure in Head Office and 9 business locations across Malaysia. Deploying and monitoring Windows servers, Database servers, Application servers and antivirus servers. Install, Upgrade and Maintenance of VISTA Head office, VISTA Voucher Management, VISTA Film Scheduling and VISTA Cinema, VISTA display and all related applications. Involved in CAPEX/OPEX preparation and drafting project plan.  To provide technical support for network, server and desktop, ensure the smooth and effective delivery of IT services. To prepare, maintain and update SOP for IT related matters like usage of PC, devices and network. Responsible for IT hardware, software, network implementation and all new information technology related projects. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, configuring systems and applications and performs other IT related duties as required for General IT support. Collaborate with vendors, employees, and IT staff to provide technical solutions. Resolves inquiries, problems, complaints, or emergencies affecting availability or quality of IT infrastructure.

9 years of experience in computer hardware, Networking, and user support.Introduced Universal image deploy from pen drive. Used to reduce - eliminate the system downtime.Tested and implemented remote patch deployment and inventory management software.; Successfully diagnose and resolved the issue of server.Planning and Maintenance of Windows server 2003 network infrastructure.Maintaining of 12 windows 2003 Domain servers of various locations spread over south India.User support for VISTA, Microsoft Office, SQL, Lotus mail, Tally, and many.Managing desktops, controlling user access to resources like internet, printing, file access, USB disks etc.Backup system state, user files, mails, database and attendances database.Patch management, Inventory Management, software updates. Biometric access control system implemented and maintained for staff attendance purpose.Managed all the activity with least manpower.Implemented new technologies, and provided training to subordinated departments for better performance and reduced downtime.Error testing and reporting in the launch of new website of bigcinemas.com.Checking for voice prompts in IVR - error reporting. IVR MIS weekly-daily for 5 regional servers Involved in day to day operational activity like news paper ad creative, follow ups of ads and films, market analysis, Escalating the issues to the venders like VPN, Centrex, and IVR Voice prompts etc, regular follow-ups and update. July 2007 Northeast Broking services UdupiBranch setup projectContacted venders for the work like interior, systems, AC etc, compare the quote - quality of work finalized the orders.Regular follow-ups to finish the work in given time.Setup network of 5 systems and connected to Hyderabad HO using V-sat. Training given to stock trading using ODIN.Training given to Uploading daily activity to HO in FTP.

Introduced laser digital photo printing technology.Setup and maintenance of high-end laser digital printer in 8 different locations spread across costal Karnataka and Goa.Training given to operate, general maintenance and graphic design using Adobe Photoshop.Handled day to day activity customer query in Adlabs Photos Udupi branch.Managed team of 12 staffs in udupi branch and 5 technical associates in remote

Planning best configuration of desktops for various customers purpose, Assembling and software installation, troubleshooting.TALLY server installation, maintenance, backups and troubleshooting. Computer EducationCourse Institute Year of Pass MCSE in 2003 IIHT Udupi and Mangalore 2008 Dip in Computer Hardware CGIHT Mumbai, center Mangalore 2000 DTP KIOENICS