Almost 6.5 years of experience in multiple sectors like BPO/NBFC/Logistics/Travel. During this tenure, I have gained comprehensive experience in operation related to service delivry to customer upfront conversations & negotiation as well as educating them about the services. Proficient in managing & leading teams for running successful customer service operation & experience in implementing procedures, managing front end operations for business excellence. I am a keen planner & implementer with a track record of developing operational policies/norms, systems & controls, motivational schemes & customer service standards. Also, I am resourceful in acting as an escalation gate to resolve critical issues of the team members. I have the skills required for conducting various training sessions for enhancing performance and quality of service.