· To handle the escalation email and respond them with proper RCA.· To make Weekly and Monthly Client Report.· To make Productivity and TAT report and manage it.· To manage incoming volume and assign them with the processor.· To make ERT transfer Deck with RCA.· To make Invoicing Report and manage it on monthly basis.· To resolve the queries related to Processing part.· To Take Training for new Hired associate.· To manage Process Controls like ERT Tracker, Query Tracker, Out of scope accounts, BI Email Tracker, Process checklist, Onshore Feedback Tracker etc.· To process endorsement on insurance policies· To send missing information template to ERT team· To handle Multiple queues like premium, non-premium, elevation, experience Mod· Need to take approvals from underwriter for certain scenarios on premiums· There are various amendments we process on policies like Addition & Deletion· To process amendment on endorsements· Multiple c overages provided insured like notice of cancellation, Alternate employer, waiver of abrogation.· We connect with account managers through outlook on related policies· We handle two types of mods like experience mod and merit mod· There are various amendments we process on policies like Addition & Deletion· We do send endorsement copy to the brokers if requested

· Working for US Market.· Working on queues, Handling Hotel reservation with lower rate, hotel Services & amenities.· If facing any issue with hotel reservation call to hotel for get same rate as booked by Pax.· Call hotel to get best corporate rate.· Complete all tasks assigned in accordance with CWT standard requirements.· Ensure online booking requests are action within required SLA commitments.· Provide and maintain high level of service.

· Provides end to end networking connection, solutions, and support to the Airline industry· To help and generate the Revenue which is block by various possibility.· SIR - Supplier Invoice Reconciliation· Comparing data mismatch between OBS and SITA.· Investigating Billing routers on Mismatch attributes.· Follow-ups on orders to get closed on time· Assist in order related escalations coming from internal / external customers.· Assist the agents in query resolution in solving issues and roadblocks.· Follow up on rejected cases and escalate towards SITA and WNS entities as per defined Escalation matrices.· Maintain Accuracy target of self and the team and process orders.· Raise tool ticket in case of tool issue, take follow up with the concerned team till the closer of ticket, and escalate ticket to higher level if not resolved within time frame.