Operation Associate
Current• Responsible for handling Insurance Claims filed by policy holders or by FNOL (First Notice of Loss) Team.• Investigate and processed Insurance Claims in order to verify that coverages applied through their Insurance Policies.• Investigation of claims to settle and issue payment to policy holders. • Creation of process SOP’s and maintaining them. Creation of Process Flows.• Meeting daily, weekly as well as monthly targets. Meeting SLA’s.• E mail handling and reviewing received by policy holders and take appropriate actions on them on timely basis in order to provide prompt customer service.• Maintaining team performance records and reporting them to higher management.