Yogesh D. Email & Phone Number

Pune, Maharashtra, India

Areas of Expertise: UK Life & Pensions, Payroll, Employee Benefits Management.Key Responsibilities:Subject Matter Expert for Pensions, Payroll and Employee Benefits Online Platform.UK Pensions, Management of SLAs and TAT.Interaction with Client Service Delivery Managers and UK onshore Teams for process Calibrations, Service Delivery.Resource Management and Work Flow Distribution.Error Analysis, Root Cause Analysis, Work Audits Reviews, Complaints ManagementQuality Management and Conducting Quality Feedback Sessions.Training and Mentoring the Team on Process Parameters, Performance, Quality.Conducting Monthly Product Knowledge Sessions, Evaluation and Feedback.Review and Update Business Process Manuals, Operating Schedules, KPI.

Mumbai Area, India

Area of Work:Claim Processing and Servicing for Prudential UK Plc# Product: Additional Voluntary contributions (AVC)Work Types: Open Market Options, Pension Setup & External TransferKey Responsibilities• Processing the Client’s claims using System based Applications.• Informing client’s about Maturity Fund Value, Terminal Bonus, Claim Value, Pension Income, Commencement dates and related aspects of their Policy through Prompt and efficient channels of communication.• Prioritize tasks to accomplish maximum results, Adherence to Deadlines, Timely and accurate Processing of claims.• Generation of Retirement Quotations using System based sofwares and sending it to the client for approval. Setting up Pension and informing the client of the Pension Income.• Investigate new and continuing claims for eligibility, Payment or denial, potential and benefit integration in order to co-ordinate company savings in the best way possible.• Adherence to guidelines Laid down by Financial Service Authority (FSA ), Her Majesty Custom's and Revenue Department (HMRC ) and other related UK claim regulators.• Checking for consistency, integrity and accuracy of the cases being processed, Authorization and Audits of the claims Processed to avoid any Breach or Financial loss to the company and the client.• Checking the Daily Claims Payment Reports for Correct Payee name and Value, Submitting the Report to the Finance Department.• Updating the Claims Knowledge through regular Computer Based Tests and Regulatory Training Programs.

EXPORT DOCUMENTATION (AMMENDMENT DEPARTMENT)Key Responsibilities • Amending the bill of lading as per customer’s request• Completing the Amendment process within the revert back time of 2 hrsEnsuring that GLOBAL KEY PERFORMANCE INDICATORS (K.P.I)are achieved.• Ensuring that work allocated / initialized is updated without errors and no discrepancies.• Communicating with various location offices through M C S (Maersk Communication System) & M D W S (Maersk Documentation Work flow System)• Ensuring all targets and activities allocated by Team Leaders are completed successfully• Recommended and implemented revisions to shipping documentation Procedure to enhance accuracy and efficient utilization of documents.ALSO WORKED WITH EUROPE EXPORT DOCUMENTATION (Bill of Lading Updation Team)Checking bookings, freight charges, shipping instructions and arranging Bill of Lading manifestationIntra and inter department co-ordinations. With departments like Indexing team, co-ordination team etc.Assessing Individual error report and minimizing errors in working there by providing 100 % accurate work results Manifesting Bill of Lading using Maersk's Global Systems and Sending it to customers in Europe.Adhering to Standard Operating Procedure (SOP) for different ports and customers in Europe while manifesting the Bill of Lading.

Master Of Business Administration (Mba), Operations Management, A+

Master Of Business Administration Operations Management

Bachelor Of Management Studies ( B.M.S), Business Management, International Finance, Marketing

Done Project on Topic Corporate Strategy – “A key To Business Success” while in Final year Of B.M.S. (Bachelor of Management Studies)..