(1 Year)Designation: Asset Management / GUJIT Helpdesk Co-coordinatorRole: Manage the IT Assets and GUJ IT Helpdesk OperationHere IBM – PCS are service provide to End Client Vodafone Essar Ltd. IBM –PCS are responsible for all kind of IT related issue for Vodafone across theGujarat. Even more we here looking after whole western region for Vodafonewhich includes Gujarat, MPCG and MH&Goa.Roles & Responsibilities: IT Service desk - India basic information for service request & Incidentsalong with Contact Details Calls handling from user & within team at GUJITHELPDESK Number CD/DVD Creation service request process IT Pool Laptop allocation through remedy service request Call logging with Vendor i.e. IBM, PCS, Intel vision, Avaya & HP andescalation matrix details Vendor Follow-up mail on daily basis at EOD Maintaining record and stock of CD/DVD copy and procurement whenrequired. Keys of IT Storeroom and cupboards at IT Helpdesk room and manage thestock. Record files of IBM Material, Gate pass and vendor call reports. Maintaining Laptop details & IT spare details of Gujarat Circle. Handled allprojects like Vista rollout, Marimba applications and System refresh. Managed asset of 4000 across Gujarat of Vodafone. Managing MIS daily Reports. Managing security devices like RSA Token and USB Stick. Provided Remote support to the END User for their different issues relatedto System, applications etc. Taken 4000 systems Inventory Wall to wall as per project.