System Maintenance: Regularly maintaining and updating system software, including operating systems, drivers, and patches, to ensure optimal performance, security, and reliability.Network Management: Configuring, monitoring, and troubleshooting network infrastructure, including routers, switches, firewalls, and VPNs, to ensure seamless connectivity and data transmission.Security Management: Implementing and managing security measures, such as access controls, firewalls… Show more System Maintenance: Regularly maintaining and updating system software, including operating systems, drivers, and patches, to ensure optimal performance, security, and reliability.Network Management: Configuring, monitoring, and troubleshooting network infrastructure, including routers, switches, firewalls, and VPNs, to ensure seamless connectivity and data transmission.Security Management: Implementing and managing security measures, such as access controls, firewalls, intrusion detection systems, and antivirus software, to protect against cyber threats and data breaches.Backup and Recovery: Developing and implementing backup and disaster recovery plans to minimize data loss and downtime in the event of system failures, natural disasters, or cyber attacks.User Support: Providing technical support and assistance to end-users, including troubleshooting hardware and software issues, resolving connectivity problems, and assisting with software installations and upgrades.Resource Allocation: Monitoring system resources, such as CPU, memory, storage, and bandwidth, and optimizing their allocation to ensure efficient utilization and performance.Documentation: Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting guides to facilitate knowledge transfer and future troubleshooting.Monitoring and Reporting: Monitoring system performance, security logs, and error messages, and generating reports on system health, usage trends, and security incidents to identify potential issues and improve overall system management.Vendor Management: Managing relationships with third-party vendors and service providers, including negotiating contracts, evaluating products and services, and coordinating support and maintenance activities.Emergency Response: Responding promptly to critical system issues, security incidents, and other emergencies to minimize disruption and ensure timely resolution. Show less

• Perform administrative tasks using Manage Engine and Azure Active Directory services like Reset, Change and unlock password and authenticate user to use peripheral access like USB devices.• Manage & configure Citrix Cloud client machines like HCL and INP through Citrix mode access.• Working on Virtual Desktop Interface & Hosted Shared Desktop environment.• Maintain and configure the Mobile Device Management (MDM) Application Intelligent HUB/AirWatchEmail Client for Android… Show more • Perform administrative tasks using Manage Engine and Azure Active Directory services like Reset, Change and unlock password and authenticate user to use peripheral access like USB devices.• Manage & configure Citrix Cloud client machines like HCL and INP through Citrix mode access.• Working on Virtual Desktop Interface & Hosted Shared Desktop environment.• Maintain and configure the Mobile Device Management (MDM) Application Intelligent HUB/AirWatchEmail Client for Android and Apple Devices.• Manage & supports colleagues to attend the issue and handle the escalations for them.• Working on Manage Engine Ticketing tool to handle ticket (Mainly High & Critical tickets).• Mainly provide the support to R&D and Corporate users.• Supporting to the Windows based applications, Network (FLT) and hardware.• LAN and Offline installation, configuration and maintenance of Client OS Windows 10 and 11.• OS required patch installation, maintain and required configuration.• Installation, Configuration and troubleshooting of VPN Client Application “FortiClient & Net Scaler”.• Installation, Configuration and troubleshooting of Antivirus application “Trend Micro, Forcepoint & CrowdStrike” and manage other Client Activities for suspicious application.• Performing application installation & troubleshooting at client: Outlook, SAP 7.70, MS-Office 2010, 2013 & 2016, VMS, AMS, (VNC, TeamViewer, MSTSC for RDP), Zoom, Skype, MS-Teams, Chrome, Edge, ME Desktop Central Agent, Citrix Workspace and other applications.• Manage and Maintain Multifunctional Printer and zebra printers.• CommVault Backup (For Laptop) Installation, Configuration, Troubleshooting and uninstallation.• Managing vendors for Network (Airtel, Jio and Tata) and Lenovo, HP for hardware and facility Team. Show less

• Asset allocation for new joiners, User Management, Documentation (IMAC)• Communicate users about Compliance and Proprietary Applications• Provide second-level support on escalated Tickets from the Service Desk and attending new ticker forthe same on IT issues• Responsible for providing the first line support for hardware such as: Laptops, Desktops, Smart Phones,and Printers, and providing software support for products such as; Microsoft Windows… Show more • Asset allocation for new joiners, User Management, Documentation (IMAC)• Communicate users about Compliance and Proprietary Applications• Provide second-level support on escalated Tickets from the Service Desk and attending new ticker forthe same on IT issues• Responsible for providing the first line support for hardware such as: Laptops, Desktops, Smart Phones,and Printers, and providing software support for products such as; Microsoft Windows OperatingSystems, Microsoft Office, and other proprietary software• Monitor unwanted or unauthorized software• Creating daily checklist report for all the Network device, Backup device and VC device• IMAC Asset Management –Knowledge, Managing assets• Install antivirus and update versions of antivirus (SEP- Symantec Endpoint Protection)• Creating SEP noncompliance system report and take appropriate action• Worked on GSN (Global Service Now) Ticketing Tool for analyzing and troubleshooting the Hardware,Software and Networking tickets• Specialized in Incident Management (ITIL) procedure and well manage the Service Level Agreement(SLA)• Installation of Microsoft Operating systems and Full format computer using Network• MS – Skype 2013 & 2016 basic and Advance for Messaging, calls, conference meeting configuring andtroubleshooting• Configure VPN (Forti Client) for Non-DHL LAN network location & for WFH Users• Network support, Network monitoring, and utilization and Basic troubleshooting• Attend remote call and resolved issue by using MSTSC, Tight VNC and Bomgar (Beyond TrustRemote Support)• Coordinate with Airtel, Vodafone and TATA communication Teams for network issue & raise cases forthe same• Customer Service Oriented – Good communication skills used to support various technical issues anddesktop operation queries. Show less

Walk to customers for installing applications and computer peripheralsConduct remote troubleshooting for application issue if possibleTo support daily technical support activities for desktop, data, and server managementTroubleshooting for application like, Microsoft Windows Operating Systems, Microsoft Office, andother proprietary softwareInstall antivirus and update versions of antivirusCreating Non-Compliance system report and take appropriate actionWorked on GSN… Show more Walk to customers for installing applications and computer peripheralsConduct remote troubleshooting for application issue if possibleTo support daily technical support activities for desktop, data, and server managementTroubleshooting for application like, Microsoft Windows Operating Systems, Microsoft Office, andother proprietary softwareInstall antivirus and update versions of antivirusCreating Non-Compliance system report and take appropriate actionWorked on GSN Ticketing software to address the tickets related to Hardware, Software andNetworking issueInstallation of Operating System, Troubleshooting and full format using Flash DriveZoom Application configuration and troubleshooting for basic and Advance for Messaging, Calls,Conference MeetingFirst Level Support for Network (LAN and Wireless)Maintain technical documentation in association with other functional departments (Checklist andIMAC)Technical support professional offering extensive experience and thorough knowledge of differentoperating systems, hardware, desktop peripherals, IT network systems and firewalls.Customer Support, Hardware and Networking, Desktop/Laptop Troubleshooting, Windows/Ubuntu Installation Configuration, Network Configuration, DNS, DHCP, Routers, CCTV Show less