• Around 3 years of experience relevant as both Administrator and Developer in Sales force CRM.• User and Profile Creation/Maintenance.• Managing Organization-wide sharing settings for accessibility to users ondata. • Opening up access using sharing rules and permission sets. • Creating Approval Processes to manage records approvals for SalesProcess .• Creating Lead/Case Assignment rules.• Setting up automation tools to perform updates in records/sending emails/posting chatter feed updates upon DML operations using Lightning WorkflowRules/Process builder/Flows.• Creating/managing Reports and Dashboards for better user experience with their sales and service- based apps. • Managing Apps for classic and lightning experience. • Consistently providing solutions to issues and structured environment for ease of use.• Also helped end users with creating the Reports and Dashboard as per requirement. • Supporting issues with Flow and Process Builder. Creating processes as per requirement. • Customizing the applications on Sales force platform and Force.com.• Knowledge in SOSL and SOQL.• Hands on experience on developing Triggers, Apex Classes.• Knowledge in Aync Apex like @Future Method, @Batch Apex, Queqable Apex, Schedule Apex.• Working on Test Classes to achieve coverage for deploying.