Yogesh Kulkarni Email and Phone Number

Team Leadership & Development.Product Roadmap & Prioritization.Product Development Oversight.Customer & Market Insights.Product Strategy & Vision.

- Market Research and Product Strategy- Annual Product Roadmap- Product Ops

- Building new-gen, customer-centric DIY product.- Taking care of UX, designs & quality.- Insights on Product Usage using external tools like GA, Hotjar. Implemented internal dashboard to track feature-wise product usage in order to make data-driven product decisions.- Worked closely with the UX design team for implementation of UI design style guide.- Implemented design sprint framework to churn out the designs quickly.- Regularly arranging Product Council with the key stakeholders in order to share the product roadmap, usage insights, validate the market and customer feedback to bring everyone on the same page and aligned them for the strategic investment of a product.- Working closely with the customer on-boarding team to improve customer experience and eliminating the process gaps if any to ensure smooth activation. Implementation of product walkthroughs is in the process.- Responsible to define Analytics roadmap within the product.- Interacted with a lot of marketers to understand their needs, pain points, current processes, decision making, etc. An analyzed lot of products offering analytics to understand the current gaps in the market.- Created a comprehensive IA of Analytics.- Working on building Revenue Dashboard (metrics like ARPU, total transactions, paying users, repeat buyers, attribution models, etc) Behavior Dashboard (metrics like DAU, MAU, Daily/Monthly Conversions, Avg Session Time, Stickiness, Activity insights, etc) with BI capabilities and actionable (save segment, create campaign).

- Responsible for review and undertake market and competitor review/analysis.- Responsible for articulating customer problems.- Responsible for defining the product road-map.- Responsible for prepare Market and Product Requirement Documents.- Implemented Funnels, Cohorts and RFM Analytics within the product.- Implemented Channels Dashboards (Email, App Push, Web Push) within the product.

- Responsible for managing team of three people.- Responsible for understanding customer requirements and providing solution to customers with the help of development team.- Responsible for conducting change impact analysis to assess the potential implications of changes.- Responsible for providing training to technical support team on new products, releases and for custom projects done for customers.- Responsible for competitive analysis of products.

- Responsible for Setup framework for QC which includes guidelines for test planning, designed test case format, Bugzilla for recording bugs.- Responsible for load and benchmark testing for products.- Responsible for attending meetings with cross teams to finalize the scope of the new release/product.

- Responsible for setup QA department in the organization.- Responsible for testing new releases of existing products and testing of new products.- Responsible for test documentation.

- Responsible for preparing deployment guide, workflow and plans for implementation with customers.- Responsible for actual solution deployment at customer place/Data center.- Responsible for coordinating and tracking new implementation projects.

- Responsible for diagnose, troubleshoot and identify solutions to escalated queries of customers.- Responsible for proper recording and closure of all escalated issues of customers.- Responsible to make accurate and timely reports and present them to head of the department.

- Responsible for attending customer queries over phone call and see problems through resolution.- Responsible for following standard procedures for proper escalation of unresolved issues.- Responsible for providing prompt and accurate feedback to customers.

- Responsible to install and configure Linux based email server at client end.- Responsible to attend customer queries over phone call OR on-site.- Responsible to maintain call log sheet.

- Responsible to manage 150 desktops and four servers (Installation, Maintenance, Backup).- Responsible to monitor network devices like manageable switches, routers and VSAT.- Responsible to maintain inventory.

- Responsible for implementing all training procedures outlined under training procedures.- Responsible for taking lectures and successfully completing batches on a given time.- Responsible for training of new faculties.