Assists in monitoring operational budgets, tracking expenses and identifying cost saving opportunities.

Created wireframes, storyboards, user flows and process flows to effectively communicate interaction and design idea.Executed all visual design stages from concept to final hand-off to engineering.Optimized existing user interface designs.

Led a team of 4 people as a part of quality control and performed the assigned business processes according to standard operating procedures provided by the client.Handling inbound and outbound customers' mortgage documents for Commonwealth Bank of Australia in resolving business issues, providing assistance, and ensuring high-quality customer experience.