• Co-ordination with BA and technical team for finalizing BRD/Release Note,Logical/Technical approach for FixingFinnone LMS System.• Efficiently managed incident, problem and change request lifecyles.• Collaborated effectively with vendorteam to address complex issue,retrieved and analyzed application logs toidentify the root causes and offered temporary solutions for known problems to minimize the disruption.• Data Base backup and restoration activity using putty and winscp.• Attends multiple Meeting with The client and OEM Related to new requirement,Fixes or pending things.• Developing The Queries As per The User Requirements on Sql server/Oracle Server.• Patch Testing (Data Patch/Code Files Patch) on Preprod/UAT Environment.• Co-ordinated with client for new system requirements and bug fixes• Debugging the issues by referring logs file at code level and Procedures at data level.• Doing Manual testing of the releases are given by the development team.• Conducted through testing of bug fixes within the UAT environment, covering both database(DB) and Application(EAR) fixes.• Implemented the bug fixes and New Requirements into Production environment.• Utilized the IBM WebSphere Console to facilitate the seamless deployment of updated EARs, while also takingprecautionary backups of the previous version as safeguard measure.• Giving handoverto the L1 and L2 team for bug fixes• Created user manuals and SOP fortesting of particular bug fixes.• Have maintained projectrelated issues tracker.• Gained strong leadership skills by managing projects from start to finish.• Handling daily production issue of userin all assign application.• Tech Stack: Oracle(SQL developer),Finnone- LMS,Finnone- CAS,Service Now Beyond compare.

• Handling Production issues By Interacting with clients and different application team and effectively resolvedissues.• Monitoring mails for critical production issues.• Creating Reports for customer by fetching data from production database using BMC(REMEDY).• Co-ordination with the users for a new requirement.• Giving Training of the Applications to the users.• Requirement Gathering from client for a new requirement and co-ordinating with the development team.• Tech Stack: Salesforce, BMC Remedy,Collection System.

Handled Production issues By Interacting with clients and different application team and effectively resolvedissues.• Providing support for LOS(Loan Originating System) module to the client.• Providing support for LMS(Loan Management system) module to client.• Developing Reports as per userrequirements by using SQL(SSRS).• Co-ordination with the users fortheir new requirement,making BRD forthe same.• Knowledge of NEFT and RTGS payment system..• Coordinating with different team for activity.• Tech Stack: SQL Server Management, Loan Management System(Finnone),Loan Originating System(Finnone

Educated primary class students about new and challenging mathematical concepts.• Held workshops to make learning practical and fun, thatraised the participation level, and in turn,resulted in betteraverage grade forthe class.• Volunteered to be a substitute teacherfor additional subjects like English and Geography.