Yogesh Mathuria Email & Phone Number

Madhya Pradesh, India

Bhopal Area, India

 Sept. 2009 – Present: Eicher Tractors (TMTL) as Senior Manager (Service Head Quarter) Customer-Centric Approach:o Translate customer feedback into precise technical specifications, collaboratively addressing dealer and product concerns swiftly.o Enhance cross-functional collaboration to ensure product reliability, suitability, and seamless customer support, streamlining complaint resolution with Field Team, QA, and R&D. Strategic Initiatives:o Led initiatives resulting in the successful launch of critical tractor models, maintaining high quality standards. Training and Development:o Conducted Customer Value Proposition (CVP) training, enhancing product knowledge and sales skills for the sales team.o Pioneered and executed the Eklavya Development Program, a first-of-its-kind initiative in the tractor industry, enhancing customer experience through dealer workshop managers and Customer Care Managers (CCM). Applications Expertise:o Expert in evaluating product compatibility for diverse applications like Loader, Straw Reaper, Super Seeder, etc., ensuring customer needs are met.o Integral in Benchmarking Field Trials, resolving concerns during product development and enhancing product applications.o Proficient in defining application requirements and creating application matrices.* Product Management: (as previous to Service department I was in PMG for 10 Years) Team Leadership and Product Development:o Led PMG Strategic activities, ensuring timely delivery of new products and features.o Oversaw the entire product development lifecycle, from design request to prototype testing, pilot feedback, ramp-up, benchmarking, customer surveys, and understanding customer preferences. Market Analysis and Strategy:o Conducted market surveys to assess opportunities and gather feedback for short-term and long-term product strategy development.o Monitored competition, tracking new model launches, feature additions, price revisions, and regional sales volumes.

Bhopal, Madhya Pradesh, India

*Managed all customer care operations successfully and achieved the Policy deployed targets* Ensure customer service excellence in region, managed all customer service system in such a way that customer feels delighted i.e. timely resolution of customer complaints in efficient manner. Ensure Overall support all other dept. i.e. Sales & Marketing/ Product Management for the successful sales of existing products and New Prototype/Seeding batch tractors.*Displayed proficiency in launching of Mahindra 295/595 Turbocharges tractor*Imparted continuous on job trainings to Dealer Service team (RACE & PACE)*Ensure dealer profitability thru increase Free service and post warranty job cards, Service Camps (clinics-STSC)/ Padyatra*Achievement: Organized one of the largest service camps (Mahindra –MP) at Chindwara in Aug.2008- more than 80 tractors were attended and dealerships gained revenue of 2.5 Lakh in 2 days*Due to Prompt Service action in Bhopal & Jabalpur region registered highest increase (5%) in Free service and post warranty customer market share in MP

Bhopal, Madhya Pradesh, India

* Responsible for handling all after sales support functions for Bhopal and Gwalior regions, Managed all Service Operations successfully.* Worked closely with dealers and customers to resolve issues and ensure satisfaction. while maintaining professionalism at all times.* Provided confidence building training on products and supported to all dealers and his workshop team to increase the sales volumes in Gwalior regions

Chandigarh, India

* Responsible for John Deere Service Support in Central Punjab (Potato belt) also responsible to give quality service support to one of the biggest fleet owners of India -275nos of John Deere tractors fleet.* From an initial fleet of 30 Tractors, the organization within three years increased their strength of John Deere Tractors to 250 in numbers owing to increased customer satisfaction.* Provided technical support to customers on product installation, configuration, and usage issues.

Nagpur, Maharashtra, India

* Responsible for comprehensive field test for multiple products (Bhumi Putra, Sarpanch, Shaan and Arjun Tractors) in a variety of environments like Torture track test, Pit test, fig-8 test, Rough course test etc. * Analyzed and interpreted results from field tests to inform product development and design decisions. Created comprehensive reports to document field test results and analysis.*Developed and implemented comprehensive field test plans multiple existing /New / competition products* Utilized technical expertise to identify root causes of issues encountered during field tests.

Budhni Mp

* Worked at CFMTTI, Budni as Apprentice Trainee in the field of testing and training of Tractors, Diesel Engines and Farm Machinery.* Involvement in all types of tests as per BIS/ OECD test codes including lab/field and wear assessment tests for different tractors manufacturers