Yogesh Mn Email and Phone Number

Project Management, IMS, People managemnt, Risk Management and Mitigation Planning. Presale activity.

Site Setup and roll out of business, SLA delivery to Retail setup around 2000+ stores, Ensuring the delivery as well as implementation of projects as scheduled and ensuring compliance to standards. Incorporating modifications in the project planning as required. Carrying out project status tracking, resource allocation, people management, attrition control, skill set management and training conduction and preparing check lists.

Project Management for Future Group IT support for Stores, Whare Houses and Offices with team streangth of 275 manpower for PAN India support.

Project managment, People management, Presale activity.

IT managed Services for various projects/clients, some directly with clients some project with Outsourced by IT Giants TCS,IBM,HP,SUN,Cognizant etc.,

Having experience with technology professional, team leadership, analysis, design, implementation and administration Projects.; National Role:Work on ITIL frame work and standards Adherence to policies, procedures and process Review of different documents/SLAMeet the customers requirementsHandle escalation for the activityBe a SPOC during crisis and major incidents Review of MoM Mass rollout activities POA Inputs to the customer and Review on MOR on Call trend - numbers & category with possible root causeCo-ordinate with various support functions and produce consolidated service reports against SLAs and OLAsCompliance to routine activity managementProcess Improvements help of consultancy teamMonthly reviews with Subordinates and Their teamsmanage the quality of services proposed against a detailed Service Level Agreement designed to support the service contractReviewing the potential to improve the services delivered in terms of quality, security, robustness and cost-effectiveness.Service Improvement Plan: Ownership and management of service improvement plans is an essential part of this role, looking to ensure customer satisfaction and the most effective business solutions are being delivered at the optimum level.Problem Management : Assist the team in the development and maintenance of service availability, security and recovery plans Relationship Management: A key part of this role is to act as a communicator, dealing with people at all levels in the organization. Communicating with regards to major incidents and changes. The role requires a high degree of interaction throughout Business Solutions and other divisions to solve issues with the delivered services. Vendor interaction is also necessary for business continuity.Presale support to sales team, referring customers RFP.Cost Management, Resource planning and Transition of the project

Role: Work on ITIL and ISO 20000 frame work and standards Adherence to policies, procedures and process Preparing documentation and records Review of different documents/SLA/TAMeet the customers / users on requirementsHandle escalation for the team and center Be a SPOC during crisis and major incidents Review of Minutes of the meeting and action pointsDay to day operation / transactionsPlan for change implementationsMass rollout activities POA Improvements to call response / resolution - TATInputs to the customer on Call trend - numbers & category with possible root cause Compliance to routine activity managementProcess Improvements Review weekly and daily reports Problems management Weekly reviews with Subordinates and EngineersWeekly/Fortnightly Customer reviews Change and Release ManagementHandle day-to-day escalations Team roaster and leave management Target Achievement: What percentages of the call SLA are met?Internal Audit(ISO 9000) On quarterly Basis Customer site Audit on Monthly Implementation of ITIL ProcessPROJECTS HANDLED:SBI & SBM: CORE BANKING - conversion from Novell 4.xTeam size: >40PLATFORM: Windows.RDBMS : Oracle 9.0DURATION: 13 Months, 96 branchesFMS PROJECTS:Customers : MetLife, ABN Amro Bank, Kotak Groups, HSBC, Tyco, Bajaj Allianz, ING Life, TATA-AIG, etc.Team size : above 110 Professionals,

Project Lead, project Execution.

Role:Analyze/ Troubleshoot software development activities and troubleshooting the deployment issues. Good communication skill with Project Managers and Team members related to development/deployment issues.Good Interaction skill with customers to Develop customized Product.Company System Network and Software Assets Maintenance.Documentation on new products Configuration and Maintenance.Monthly reporting regarding Maintenance of Software Product.Experience of implementing Different Network Topologies depending on the working platform.Installation, Configuration & Administration of Windows 2000 Environment, Windows XP, Win9x, Linux and providing Hardware and Software support. Installation, Configuration & Administration of Nortan Antivirus Server.Interacting and negotiating with vendors for Hardware/Software/Network components.Design and implementation of the network, security and system administration policies.Providing Technical support for development activities.

Role:Adherence to policies, procedures and process Preparing documentation and records Review of different documentsMeet the customers / users on requirementsHandle escalation for the team and center single point of contact for all operational IT servicesReview of Minutes of the meeting and action pointsDay to day operation / transactionsVendor issues escalation handling Plan for change implementationsImprovements to call response / resolution - TATInputs to the customer on Call trend - numbers & category with possible root cause Compliance to routine activity managementProcess Improvements, Review weekly and daily reports, Review of different documents, Meet the customers / users on floor, Problems management Vendor escalation Management Weekly reviews with Shift ManagersWeekly Customer reviews, Change and Release Management, Handle day-to-day escalations Providing Technical support for development activities.

People managment, Project lead.