I lead a high-performing team, driving operational efficiency and customer satisfaction. My role focuses on process improvement, handling escalations, and achieving performance targets. I collaborate with cross-functional teams to resolve issues and optimize workflows, while generating reports and insights to enhance productivity. Key accomplishments include reducing ticket volumes by 20% and consistently exceeding team goals.

An on cloud, enterprise application development platform, HokuApps empowers organizations by allowing them to rapidly develop and deploy mobile apps, integrate their business applications and eliminate gaps by creating custom workflows.HokuApps has built apps for companies across several business verticals like Retail, Healthcare, Telecommunication, Business Intelligence, BFSI, Enterprise Collaboration, Supply Chain, Internet Advertising and CRM.

At our core, we are about technology and people. Our highly skilled staff harnesses cutting-edge bid management technology to combine and maximize the potential of PPC marketing management and lead generation, our core services. We have a clever commitment to doing the right thing, for our clients, for our people.

● Proactively initiate communication with borrowers to address delinquencies, assess their financial situation, and determine suitable repayment plans or alternatives.● Maintain meticulous records, ensuring accuracy and detail in recording debtor information and account statuses.● Consistently surpass performance benchmarks by achieving or exceeding daily, weekly, and monthly goals, demonstrating a commitment to meeting objectives and deadlines.● Interact with consumers in a manner that upholds the highest standards of respect and dignity, fostering positive relationships even in challenging situations.● Demonstrate strict adherence to regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA) and state consumer protection laws, to ensure compliance and uphold ethical standards.

Tata Business Support Services (Tata BSS) is a leading customer lifecycle management service provider. We provide customer acquisition, retention and administration services to 46 organizations so that they can grow their customer base, protect their brand and drive efficiency.Founded in 2004, Tata BSS is headquartered in Hyderabad, India and has 11,000 associates of whom 85% provide Sales and Customer Administration services to our clients. We serve industry leading clients in North America, Europe and India across major industry verticals. Tata BSS is a wholly owned subsidiary of Tata Sons, the holding company of the 146 years old Tata Group – India’s most reputed brand.