Yogesh Sachdev Email & Phone Number

To work with the reputed organization, that will utilize my strengths and skills to the fullest and thus facilitate my growth. Worked with Qconnect Business Solution LimitedFormerly {Tata Business Solution Limited}Duration :- Nov 2017 – Oct 2020 {2Yrs-11months}Process :- Tata Motors & New India Assurance {undertaking by Govt. Company} > Handling customers each day with utmost professionalism and knowledgeable services!Currently workingEclerx IT Service Management CompanyEclerx services as Senior AnalystDuration :- Dec, 2020 – Till date.Designation :- Join as an Analyst as is promoted to Senior Analyst.Process :- Sales, Billing issues and Repair – Troubleshooting with Comcast USA. Senior Analyst in operation Department.Job Profile : -1. Interaction with Techs in the field to provide them with real time support.2. Checking status of services on account.3. Ensure to take appropriate steps to resolve queries in customer’s account.4. Checking customer’s ledger account.5. Working in teams that handle’s reference data management.6. Processing the captured deals and contracts.7. Finalize reports and inform to manager.8. Handled a Team of 18 members and auditing their performance.9. Taking care of shrinkage.10. Developed strategic plan for day-to-day operations.

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  Savitribai Phule Pune University

  Human Resources Management/Personnel Administration, General