Professional Experience:Thirukkurungudi Vengaram Sundram (TVS Auto Assist India Limited)Job Role & Responsibilities:Organization: TVS Auto Assist (I)Ltd. – Pune. (RSA EBD dept for Tata Motors )Designation: Sr. Officer (Sr. TL) – RSA (PVBU & EVBU Domain).Duration: 12th May 2012 To Till Date. Emergency Break Down Road Side Assistance for Tata Motors PVBU & EVBU unit. Responsibilities:• Client Role for handling Emergency Break Down for Tata Motors PVBU & EVBU unit.• Responsible for end to end operation task.• Answer operations related queries & Handling escalations received from the Tata Motors team. • Excellent hands on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans.• Drive process performance to achieve and exceed KRA & KPI deliverables. .• Attends weekly Review calls with team to have better understanding of the performance and area of improvement.• Identifying the career aspirations & grooming these associates for the next level• Define & ensure adherence of the process Service level agreements (SLA'S) by Clients in the EBD• Pan India ASP Base Management for smooth & effective operation• Consistent achievement of Post service Feedback of more than 85% for 1 year• Preparing Performance achievement details as per management and clients requirements• To understand new initiates and Project implementation like Mobile Application, Mechanic Tracking , for the improvement of process and client satisfaction

Organization: WIPRO BPO – PuneDuration: May-2011 to April-2012.Job Role & Responsibilities:Designation: Process Associate – Origin Energy Australia Project: Origin Energy Australia (Hot Water & Gas ).Responsibilities:• Answer billing related queries & Handling escalations received from the OE customer.• Ensuring complete satisfaction of the OE customers.• Prepare and submit daily reports.________________________________________

Organization: Zensar BPO – PuneJob Role & Responsibilities:Organization: Zensar BPO Pune.Designation: Sr. Process Associate- Insurance, “Birla Sun Life Insurance”.Duration: Nov’ 2009 to Feb’2011. Responsibilities: • Insurance Sales executive.• Answer operations related (Sales, Collection, Documents Collection) queries to management. • Ready to work at any level in the organization for the deliver on targets..• Handling Pan India Document collection team.• Client coordination.• HR SPOC agent care cell, coordinating with support functions to address the issues raised by associates & conducting One-To-One session with all associates with the help of HR.• Performing a Training Needs Identification (TNI) for the team and facilitate trainings as per requirement’s