Key deliverables:• Significant role engagement in vast tasks like preparing/developing project plan, schedules, estimation, establishing measures and milestones• Efficiently supporting project performance, service delivery, procurement, manage/assisting renewals and general activities affecting service performance of one its top-notch client i.e. PepsiCo • Vital role in management of end-to-end tele-presence for PepsiCo; tracking the entire service requests; establishing compromising customer satisfaction; vendor management in order to receive the cost; proposal management; interfacing with Project Manager and customer for proper implementation within deadline • Integral role in managing projects by utilising processes - risk management, quality management, issue/problem management and scope change management• Played a key role in coordinating with project management teams spread across diverse geographic locations• Commendably engaged in wide spectrum of activities such as - organizing daily tasks for efficient resource management; generating reports of findings enabling management to take key decisions; driving deliverables to meet project deadlines/milestones; coordinating with remote site undertakings i.e. site surveys/site contact/follow up and so on• Meticulously developing/updation of tracking spreadsheets using Microsoft – Teams & SharePoint• Documenting weekly status reports comprising of - project progress/key milestones/tasks/accomplishments and hosting weekly status call with stakeholders• Effectively utilising Service Now tool to raise service request, Change associated with technology changes in the ongoing project

Key deliverables:• Engaged in end-to-end management of assigned projects related to global IT/networking and telecom infrastructure• Instrumental in presentation of reports to the procurement officer and relaying information from department heads accurately• Communicated information from procurement officer to the senior management team• Actively followed-up with project teams for identification/mitigation of project risks and validation/implementation of project change requests• Created, performed and delivered reports/analysis and make recommendations for improvement i.e. operational excellence• Commendable role in driving operational performance to enhance customer satisfaction by means of effective forecasting/staff planning/workforce optimization• Monitored team of technicians performing quality reviews of all call center personnel including but not limited to pharmacists/dieticians/social workers• Attended escalation calls; obtained quotes from diverse supplier/vendors in order to accomplish best possible margin• Effectively placed purchase order using different internal tools - Toscana, Ariba and Neon in order to avoid issue arises due to import/export duties/taxes leviedSignificant Accomplishments• Received Client Award• Recipient of Champion Award for two consecutive quarters, multiple rewards/recognitions from higher management team for consistently rendering superior quality service

IT Start-Up

Highlights:• Mostly in top 20% populations in Performance Rating System• Represent the Team in CHALLENEGE CUP• Recipient of multiple customer appreciations during project for Australian operator, Telstra for consistently rendering superior quality service.• Managed top notch clients like PEPSICO, BMS, P&G, NESTLE and NOVARTISKey deliverables:• Attained daily, weekly and monthly targets specified by the process.• Daily/Weekly Call with End customer and Market Unit (TDA, Project Managers).• Coordinated with TD to design Bill of Material per Client requirements.• Getting the Proposal ready and taking commercial approval and Maintain RFT.• Uploaded best prices and service solutions based on specific contracts and individual bid requirements so as to win profitable and sustainable business for Client.• Co-ordinated service delivery across suppliers/different team to ensure OTD (On time delivery) of equipment.• Control SLA/KPI, revenue and margin leakages & provide input to billing.• Reconciliation of PO vs invoices in parallel with AP team in order release Payment to Suppliers.• Produced management information Reports/Dashboards – Change Management cycle reports, Jeopardy reports, RCA of Missed SLA/KPI, Quality Assurance.• Dealt with Quality Assurance team to ensure health of contract.

Highlights:• Spot award for meeting customer expectations.• Lean idea implemented in the process.• Comcast projectKey deliverables:• Managed incident tickets, monitor efforts and progress towards resolution• Prepared invoice ageing report and creating vendor file maintenance• Provided SLA oversight• Ensured continuous interaction with clients to make sure that the area of concern can be worked upon and endow with the best possible solutions to suit their requirement.• Reduced the number of repeat incidents/problems by reviewing KPI’s and SOP’s.