• As a Systems Ops Manager my remit is to make sure Operations runs smoothly 24*7 within permissible ETAs with overall responsibility for ensuring the systems functioning, uptime and high availability of complete IT infra management as a cohesive element to all the users and stakeholders. Overall accountability for day to day management of IT Infrastructure.• Managing 24x7 support teams for Unix, iSeries, Middleware & Application Support, Cloud Operations, Internal IT Infra Management, DevOps & PaaS Support to manage required Service SLAs through Change Management, Incident Management and Problem Management.• Supporting teams to create Private Clouds and hosted Systemi/p/vios/linux/Unix/Middleware and on-boarded multiplatform customers. Created PoC’s for same offerings. Shifted workloads to cloud(migrations/consolidations).• Migration of existing on-premises application to Cloud platforms of AWS /Azure.• Driving technology transformation for IT Infrastructure - Compute, Storage and leading strategic initiatives - IaaS (Infra as a Service), Platform as a Service (PaaS), AI/ML and DevOps• Serving as interface between the project team and stakeholders, including ops managers and steering/governance committees. • Providing business management with regular project performance status, variance to plan and identification of corrective action and reports.• Embed a service management culture within the wider team and led all service design and Operations activities for IT Operations and Security.• Agile Management functions - Backlog refinement, planning, Monitoring and Risk Management, communicating with stakeholders, conducting retrospectives to identify improvements.

• Worked as SPOC for DC operations team to provide the second level support for all escalations.• Setup and management of Network • Servers installation, configuration & management • Managing/hosting Steering Committees for various urgent projects as digital transformations, smart data center, consolidations and migrations• Plan and execute software installation/OS upgrade on AS/400 • Upgrading connect direct for 137 LPAR’s including CD administration and troubleshooting• Adding additional competencies (Mainframe and iSeries) for offshore operations, Data center consolidation. • SLA based service delivery, coordination with vendors & maintaining quality of technical service • Documented known Problems and process for Level-1, level-2 references • Provided inputs for RCA’s/ISO/SoX considering Service delivery/data center migration/build/OS Upgrade/Installations.• Prepared SOX related reports on quarterly basis • Acted as liaison between direct users, developers and Technical Support team • Monitored Change Management Queues for special maintenance and upgradation activities • Worked on Incident, Change and Request Management Tickets in Remedy (OPAS) • Post-problem activities including reviewing, approving and understanding all scheduled changes.• Liaised with various vendors for sourcing products and solutions and for closure of calls • Maintained IT infrastructure, encompassing installation, migration and configuration

• Maintaining and managing whole IT Infra and Data Center viz Servers, Backups, DR, Network, Firewall, Storage, User Access, Hardware, Software of the bank.• Timely internal audit for the systems and assist during external audits • Configurations and troubleshooting of Hubs, Switches, Bridges and Routers• Maintaining LAN, WAN, proxy, firewall• Data Backup, Masking, encryption, Restores and Media management • Vendor Management: To manage workflow through vendor placement by different vendors. • Software/Hardware Ledger/License and inventory management and maintenance. • Performed DR Drills for important production servers viz AS400, File/Mail/App/Storage server • User Access Management on different server, systems as per requirement and authority approval • Performed capacity planning, performance measurement and systems management on all servers to meet all bank operations requirements. • Preparing server health check reports• Repairing of Printers (DMP, Laser & Line Printer)• To bring up all services on the LAN & WAN.• Planning, Designing & Installation of Cabling work for the work stations • Installation and Troubleshooting PC’s (Intel Pentium, Celeron, Pentium ii, iii & p4 Processor) • Restoration of backup at remote site• Looking after all types of middleware jobs & job queues, subsystems, share pools scheduling of jobs, Maintenance of the system and Data ASP's, scheduling of IPL.