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Yogesh Arora is listed as Early career Mentor at Prosple, a with 22 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Yogesh Arora.
Yogesh Arora previously worked as Information Technology Support Engineer at Tesla and IT Service Desk Analyst at Kmart Australia Limited. Yogesh Arora holds Bachelor'S Degree from Federation University Australia.
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s=vt 🀄️With over four years of hands-on experience in IT support, I've honed my skills in troubleshooting, problem-solving, and providing top-notch technical assistance to clients and colleagues alike. My journey in the dynamic realm of IT support has been marked by a commitment to excellence and a drive to exceed expectations.🔧 Technical Expertise:Proficient in diagnosing and resolving hardware, software, and network issues promptly and effectively.Skilled in deploying and maintaining IT systems, including hardware setup, software installation, and network configuration.Experienced in providing user support for a diverse range of technologies, including desktops, laptops, printers, mobile devices, and peripherals.What Sets Me Apart:Exceptional communication skills, allowing me to effectively communicate technical concepts to non-technical stakeholders and provide unparalleled customer support.Strong problem-solving abilities coupled with a methodical approach to troubleshooting complex issues, ensuring swift resolution and minimal disruption to operations.Proven track record of building strong relationships with clients and colleagues, earning their trust and confidence through reliability, integrity, and professionalism.
Listed skills include Windows Server, Personal Development, Service Desk, Windows, and 17 others.
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Served as a mentor on Prosple Forum, a platform connecting university students with experienced professionals for career guidance.Actively engaged with students on the forum, leveraging my industry experience to provide students with personalised guidance on career paths, crafting strong applications, developing relevant skills, and navigating the job market.
Melbourne, Victoria, Australia
- Resolve issues through the ticketing system on first touch whenever possible.- Work with Active Directory, Exchange, PowerShell, Office 365, and Windows servers daily.- Participate in projects as assigned.- Assist Tier 1 technicians with ticket triage as needed.- Troubleshoot Windows 10, macOS, iOS, and Android operating systems.- Utilize enterprise remote imaging and administrative tools like SCCM and JAMF.- Provide onsite and remote support for troubleshooting and resolving computer, mobile device hardware and software issues, telephony, printers, and networking.- Provide 24/7 remote and on-site support across different global time zones- Coordinate with teams in the US, Europe, and China to ensure seamless global IT operations.- Troubleshoot and resolve technical issues for users across different regions and time zones
Melbourne, Victoria, Australia
- Provide first-level technical support to Kmart employees, including troubleshooting hardware, software, and network issues.- Respond to support requests via phone, email, and helpdesk tickets promptly and professionally.- Log, prioritize, and manage incidents and service requests using the IT service management tool.- Escalate complex issues to higher-level support or specialized teams when necessary, ensuring timely resolution.- Diagnose and resolve technical issues related to desktops, laptops, printers, scanners, and other peripheral devices.- Assist users with software installations, updates, and configurations, including retail-specific applications.- Troubleshoot basic network connectivity issues, including wired and wireless connections.- Coordinate with network teams to resolve complex network problems.- Manage user accounts and permissions, including password resets, account lockouts, and access requests.- Ensure compliance with security policies and procedures when handling user credentials and sensitive information.- Maintain accurate records of support requests, resolutions, and follow-up actions.- Generate regular reports on common issues, resolution times, and service desk performance metrics.- Work closely with other IT teams, including network, server, and application support, to ensure seamless service delivery.- Participate in team meetings and contribute to continuous improvement initiatives.- Assist in IT projects, including new store openings, system rollouts, and technology upgrades.- Provide on-site support when necessary for major events or critical incidents.
Other employees you can reach at prosple.com.au. View company contacts for 22 employees →
Fiston Lwaboshi
Colleague at ProspleMelbourne, Victoria, Australia
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Badr Ahmed Ahmed
Colleague at ProspleNewark, Delaware, United States
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Hadiqa Khalid
Colleague at ProspleKarachi Division, Sindh, Pakistan
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Imelda Farilla
Colleague at ProspleIndonesia
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Louie Jay Sarraga
Colleague at ProspleMakati, National Capital Region, Philippines
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Kalpana Sakthivel
Colleague at ProspleChennai, Tamil Nadu, India
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Yohanne Esguerra
Colleague at ProsplePhilippines
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Sam Mcdonald
Colleague at ProspleMelbourne, Victoria, Australia
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Esvi Anne Alomea
Colleague at ProspleCalabarzon, Philippines
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Raymond See
Colleague at ProspleValenzuela, National Capital Region, Philippines
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Quick answers generated from the profile data available on this page.
Yogesh Arora works for Prosple.
Yogesh Arora is listed as Early career Mentor at Prosple.
Yogesh Arora is based in Melbourne, Victoria, Australia while working with Prosple.
Yogesh Arora has worked for Prosple, Tesla, Kmart Australia Limited, Acs (Australian Computer Society), and Australian Broadcasting Corporation (Abc).
Yogesh Arora's colleagues at Prosple include Fiston Lwaboshi, Badr Ahmed Ahmed, Hadiqa Khalid, Imelda Farilla, and Louie Jay Sarraga.
You can use AeroLeads to view verified contact signals for Yogesh Arora at Prosple, including work email, phone, and LinkedIn data when available.
Yogesh Arora holds Bachelor'S Degree from Federation University Australia.
Yogesh Arora is listed with skills including Windows Server, Personal Development, Service Desk, Windows, Operating Systems, Microsoft Sql Server, Kali Linux, and Xcode.
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